fix problems on Mydlink [iphone]

​

—— Run into issues on Mydlink? Get help pending when official support gets back to you!

mydlink
Info:
company: D-Link International
: https://www.dlink.com/en/support
: www.mydlink.com
Chat with our AI-based mydlink Support
   Hello! How can I assist you?  

characters left:
 
Camera issue

camera fails to record motion

Fix: 1. Open the mydlink app and navigate to the camera settings. Ensure that motion detection is enabled. 2. Check the sensitivity settings for... ⇲

multiple duplicates of camera in app

Fix: 1. Go to the camera settings in the app and check for any duplicate entries. 2. Delete any duplicates by selecting the camera and choosing t... ⇲

poor night vision

Fix: 1. Ensure that the camera lens is clean and free from obstructions. 2. Check the camera settings to ensure night vision mode is enabled. O... ⇲

limited recording duration

Fix: 1. Check the recording settings in the app and see if you can extend the recording duration. 2. If using cloud storage, consider upgrading y... ⇲

inconsistent motion detection

Fix: 1. Adjust the motion detection sensitivity settings in the app to improve detection accuracy. 2. Ensure that the camera is positioned correc... ⇲
 
Permissions issue

mydlink requires constant re-acceptance of terms

Fix: 1. After accepting the terms, try logging out of the app and then logging back in. This may help save your acceptance. 2. Ensure that your a... ⇲
 
Audio issue

inability to turn off sound

Fix: 1. Check the camera settings in the app for an audio option and toggle it off if available. 2. If no option exists, consider using the mute... ⇲

low audio volume from camera

Fix: 1. Check the audio settings in the app and ensure the volume is turned up. 2. Ensure that the microphone on the camera is not obstructed or... ⇲
 
Crashes issue

mydlink crashes when switching views

Fix: 1. Ensure that your app is updated to the latest version. 2. Restart your iPhone to clear any temporary issues that may be causing the crash... ⇲
 
Freezing issue

live view requires app restart

Fix: 1. After experiencing the issue, try closing the app completely and reopening it. 2. Check for updates in the App Store and install any avai... ⇲
 
Updates issue

firmware updates cause connection issues

Fix: 1. After a firmware update, restart both the camera and your router to re-establish the connection. 2. Check the app for any additional upda... ⇲
 
Loading issue

mydlink loading time is excessive

Fix: 1. Clear the app's cache by uninstalling and reinstalling it. 2. Ensure that your device has enough storage space available, as low storage... ⇲
 
Settings issue

no option for continuous recording

Fix: 1. Check the camera settings to see if there is an option for continuous recording and enable it if available. 2. If using cloud storage, co... ⇲

no way to manage cameras locally

Fix: 1. Check if the app has a local management option in the settings. 2. If not, consider using the camera's web interface for local management... ⇲
 
Compatibility issue

mydlink does not support newer camera models

Fix: 1. Check the app for updates in the App Store to ensure you have the latest version that may include support for newer models. 2. If the app... ⇲

mydlink compatibility issues with devices

Fix: 1. Check the app's compatibility list in the App Store to ensure your device is supported. 2. Update your device's operating system to the l... ⇲
 
Privacy issue

privacy concerns with data handling

Fix: 1. Review the app's privacy settings and adjust them according to your preferences. 2. Regularly check for updates to the app that may addre... ⇲
 
Notifications issue

notifications for non-activity

Fix: 1. Adjust the motion detection settings to reduce false alerts. 2. Check the notification settings in the app to ensure they are set correct... ⇲
 
Support issue

lack of customer support response

Fix: 1. Check the app for any FAQs or help sections that may provide answers to your questions. 2. Look for community forums or user groups where... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
88.1%

Bad experience
6.7%

Neutral
5.1%

~ from our NLP analysis of 43,332 combined software ratings.

 Switch to these Alternatives:
D-Link Wi-Fi
TP-LINK tpCamera
IP Cam Viewer Lite
IFTTT - Automate work and home
UniFi
ASUS Router
RealVNC Viewer: Remote Desktop
Swann Security
My Cloud OS 5
iWifi - AR speed & signal test

 Private Data mydlink collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Diagnostics

  Cost of Subscriptions
  1. Premium-Monthly: $4.99 14 days and up to 5 cameras. Free in 14 days.
  2. Basic-Monthly: $2.49 Event recording, 7 days and up to 3 cameras
  3. Pro-Monthly: $9.99 Event recording, 30 days and up to 10 cameras
  4. Premium-Monthly: $4.99 Event recording, 14 days and up to 5 cameras
  5. Basic-Yearly: $24.99 Event recording, 7 days and up to 3 cameras
  6. Lite-Monthly: $0.99 Event recording, 1 day and up to 3 cameras.
  7. Premium-Yearly: $49.99 Event recording, 14 days and up to 5 cameras
  8. Pro-Yearly: $99.99 Event recording, 30 days and up to 10 cameras
  9. Lite-Yearly: $9.99 Event recording, 1 day and up to 3 cameras.
  10. Pro Plus-Monthly: $19.99 Event recording, 90 days and up to 10 cameras