fix problems on Swann Security [iphone]

—— Run into issues on Swann Security? Get help pending when official support gets back to you!

Swann Security

Info:

company: Swann Communications Pty Ltd

: https://support.swann.com

Chat with our AI-based Swann Security Support

🛠️ Common Swann Security Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Swann Security freezes while watching stream

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the Swann Securit... ⇲

Slow to load live feed

Fix: 1. Check your internet speed using a speed test app. If the speed is low, consider upgrading your internet plan or moving closer to the rout... ⇲

Notifications issue

Inconsistent push notifications

Fix: 1. Go to Settings > Notifications > Swann Security and ensure that Allow Notifications is turned on. Check that the alert style is set to yo... ⇲

Camera offline notifications too frequent

Fix: 1. Check the camera's power source and ensure it is connected properly. 2. Ensure your Wi-Fi signal is strong where the camera is located; c... ⇲

Motion detection notifications unreliable

Fix: 1. Adjust the motion detection sensitivity settings within the app to ensure it is set to an appropriate level. 2. Ensure that the camera's... ⇲

Swann Security logs out frequently

Fix: 1. Check if you have a stable internet connection, as poor connectivity can cause the app to log out. 2. Ensure that you are using the lates... ⇲

Security issue

Multiple passwords required

Fix: 1. Use a password manager to store and autofill your passwords, reducing the need to remember multiple passwords. 2. Check if the app allows... ⇲

Loading issue

Playback takes too long

Fix: 1. Ensure your internet connection is stable and fast enough for video playback. Consider using a wired connection if possible. 2. Clear the... ⇲

Crashes issue

Swann Security crashes during use

Fix: 1. Update the app to the latest version available in the App Store, as updates often fix bugs that cause crashes. 2. Restart your iPhone to... ⇲

Video issue

No HD option persists

Fix: 1. Check the app settings to see if there is an option to enable HD streaming. If not, ensure your camera supports HD resolution. 2. Ensure... ⇲

Support issue

Poor customer support

Fix: 1. Utilize online forums and community support groups where other users may have shared solutions to common issues. 2. Check the app's FAQ s... ⇲

Settings issue

Difficult to set internal clock

Fix: 1. Access the camera settings within the app and look for the time settings. Ensure you are connected to the internet for automatic time upd... ⇲

Battery issue

Battery drain while using app

Fix: 1. Reduce the screen brightness while using the app to conserve battery life. 2. Close other background apps that may be consuming battery p... ⇲

Network issue

Swann Security fails to connect to cameras

Fix: 1. Ensure that your camera is powered on and connected to the same Wi-Fi network as your iPhone. 2. Restart both the camera and the app to r... ⇲

Cameras often go offline

Fix: 1. Check the camera's power source and ensure it is connected properly. 2. Ensure your Wi-Fi signal is strong where the camera is located; c... ⇲

UI issue

Swann Security interface is not user-friendly

Fix: 1. Familiarize yourself with the app by exploring all menus and settings to understand its layout better. 2. Look for online tutorials or gu... ⇲

Audio issue

Swann Security does not support two-way audio

Fix: 1. Check the app settings to ensure that two-way audio is enabled if the feature is available. 2. Refer to the user manual to confirm if you... ⇲

No sound from cameras

Fix: 1. Check the camera settings within the app to ensure that audio is enabled. 2. Ensure that your iPhone's volume is turned up and not muted... ⇲

Syncing issue

Swann Security does not sync with Google Home

Fix: 1. Ensure that both the Swann Security app and Google Home app are updated to their latest versions. 2. Check the app settings to see if the... ⇲

Performance issue

Swann Security performance degrades over time

Fix: 1. Regularly clear the app cache by going to Settings > General > iPhone Storage > Swann Security > Offload App, then reinstall the app. 2.... ⇲

Search issue

Swann Security does not allow for easy clip searching

Fix: 1. Familiarize yourself with the app's search features and filters to locate clips more efficiently. 2. Use the date and time filters to nar... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

91.6%

Bad experience

5.1%

Neutral

3.4%

~ from our NLP analysis of 50,763 combined software ratings.

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Private Data Swann Security collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics

Cost of Subscriptions

Unlimited: $9.99 Unlimited devices in a home
Extra: $3.99 Single camera or recorder kit
Unlimited: $99.99 Unlimited devices in a home
ActiveResponse (Monthly): $4.99 Personal Alarm
Extra: $39.99 Single camera or recorder kit
Plus: $1.39 Single IP camera except Tracker cameras
Pro Video: $19.99 24/7 Pro Monitoring with emergency response
Pro: $14.99 24/7 Pro Monitoring with emergency response
Pro Video: $199.99 24/7 Pro Monitoring with emergency response
Pro: $149.99 24/7 Pro Monitoring with emergency response