fix problems on SanDisk IXpand [iphone]

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—— Run into issues on SanDisk IXpand? Get help pending when official support gets back to you!

SanDisk iXpand™ Drive
Info:
company: SanDisk
: https://www.westerndigital.com/products/usb-flash-drives/sandisk-phone-drive-lightning-usb-c
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Loading issue
Slow loading of photo library

Fix: 1. Ensure that your iPhone has enough free storage space. Go to Settings > General > iPhone Storage to check available space. If storage is... »»
 
UI issue
Inability to copy multiple files at once

Fix: 1. Check if the app has an option for batch selection. Look for a 'Select All' or 'Multi-Select' feature in the app interface. 2. If batch... »»
No progress bar during file operations

Fix: 1. While the app may not show a progress bar, you can monitor the transfer by observing the file size or number of files being transferred.... »»
 
Bugs issue
Loss of file names during transfer

Fix: 1. Before transferring files, ensure that they are named correctly on your iPhone. Rename files if necessary. 2. Check the app settings for... »»
Inability to delete files without permanent loss

Fix: 1. Before deleting files, consider backing them up to another location to prevent permanent loss. 2. Check if the app has a 'Trash' or 'Rec... »»
 
Backup issue
Inconsistent backup functionality

Fix: 1. Ensure that you have granted the app all necessary permissions to access your photos, contacts, and other data. Go to Settings > Privacy... »»
No recovery option for deleted files

Fix: 1. Regularly back up your files to another location (like a computer or cloud service) to prevent data loss. 2. Check if the app has a 'Rec... »»
 
Permissions issue
Requires repeated permission to access device

Fix: 1. Go to Settings > Privacy > Photos and ensure that the iXpand app has permission to access all photos. 2. If prompted for permission, sel... »»
 
Video issue
Limited functionality with large video files

Fix: 1. Try compressing large video files before transferring them to the iXpand Drive. Use a video compression app to reduce file size. 2. Chec... »»
 
Downloads issue
App does not support direct saving from texts

Fix: 1. Manually save files from texts to your photo library first, then transfer them to the iXpand Drive using the app. 2. Use the 'Share' fea... »»
 
Crashes issue
Inability to transfer files without crashing

Fix: 1. Ensure that your iPhone and the iXpand app are both updated to the latest versions. 2. Try transferring files in smaller batches to redu... »»
 
Audio issue
Poor music player functionality

Fix: 1. Use a dedicated music player app on your iPhone for better performance and features. 2. Check if the iXpand app has any updates that may... »»
 
Compatibility issue
App struggles with newer iOS versions

Fix: 1. Check for updates to the iXpand app in the App Store, as developers often release updates to improve compatibility with new iOS versions.... »»
App fails to transfer certain file types

Fix: 1. Check the app's supported file types in the documentation or settings. Ensure that the files you are trying to transfer are compatible.... »»
 
Customization issue
No option to select large amounts of files

Fix: 1. Use the app's organizational features to create folders and move files into them before transferring, which may help manage file selectio... »»
 
Storage issue
Automatic backups can fill storage unexpectedly

Fix: 1. Regularly monitor your storage usage in Settings > General > iPhone Storage and delete unnecessary files or backups. 2. Adjust the backu... »»
 
Security issue
Locked folders become inaccessible

Fix: 1. Ensure that you have the correct password or access method for locked folders. 2. If you forget the password, check if the app has a pas... »»
 
Settings issue
App does not remember previous settings

Fix: 1. Check if there is an option in the app settings to save preferences or settings. Enable this option if available. 2. After adjusting set... »»
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 what users are saying
Good experience
94.2%

Neutral
3.1%

Bad experience
2.7%

~ from our NLP analysis of 86,405 combined software ratings.

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 Private Data SanDisk iXpand collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics