fix problems on Bitaksi [iphone]

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—— Run into issues on Bitaksi? Get help pending when official support gets back to you!

bitaksi - your taxi!
Info:
company: Bitaksi Mobil Teknoloji
: https://www.bitaksi.com
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Payments issue

Credit card payment issues

Fix: Double-check that your credit card information is entered correctly, including the card number, expiration date, and CVV. Ensure that your c... ⇲

Drivers demand cash payments

Fix: If a driver insists on cash, politely remind them that the app supports credit card payments. If they continue to refuse, cancel the ride an... ⇲

Inability to remove tips after payment

Fix: Check if the app allows you to provide feedback on the ride. You can express your concerns about the tip in the feedback section. OR For... ⇲

bitaksi does not accept foreign credit cards

Fix: Check with your bank to ensure that your foreign credit card is enabled for international transactions. Some banks may require you to notify... ⇲

bitaksi does not update payment status

Fix: Check your internet connection to ensure that the app can communicate with the server. If the payment status does not update, try refreshing... ⇲
 
Bugs issue

Drivers can manipulate fares

Fix: Before confirming a ride, check the estimated fare provided by the app. If the fare seems unusually high, consider canceling the ride and re... ⇲

Drivers frequently cancel rides

Fix: If a driver cancels, wait a few minutes before requesting another ride. This can sometimes help in getting a different driver who is more li... ⇲

Drivers smoke in vehicles

Fix: If you encounter a driver smoking, politely ask them to stop or request another ride. You can also report this behavior through the app's fe... ⇲

Drivers refuse to use the meter

Fix: If a driver refuses to use the meter, cancel the ride and request another driver. You can also report this behavior through the app. OR B... ⇲

Drivers take longer routes intentionally

Fix: Use the app's map feature to track the route during your ride. If you notice a longer route, you can ask the driver to take a more direct pa... ⇲
 
Pricing issue

Inconsistent pricing

Fix: Check the app for any surge pricing notifications before booking a ride. If prices seem inconsistent, consider waiting a few minutes and che... ⇲
 
Features issue

Lack of real-time location tracking

Fix: Ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services and make sure Bitaksi is set to 'While U... ⇲

No dedicated drivers or cars

Fix: Be flexible with your ride requests. If you are looking for a specific type of vehicle, try using the app during peak hours when more driver... ⇲
 
Support issue

Poor customer support

Fix: Use the in-app support feature to submit your issues. Be clear and concise in your description to help expedite the response. OR Check on... ⇲
 
Security issue

bitaksi does not protect users from scams

Fix: Always verify the driver's details (name, car model, and license plate) before getting into the vehicle. If something seems off, do not ente... ⇲
 
Search issue

bitaksi fails to find taxis

Fix: Ensure that your GPS is functioning properly and that you are in an area where taxis are available. Move to a more populated area if necessa... ⇲
 
Freezing issue

bitaksi freezes on LTE

Fix: Switch to Wi-Fi if available, as it may provide a more stable connection. If Wi-Fi is not an option, try toggling Airplane Mode on and off t... ⇲
 
Installation issue

Activation issues with the app

Fix: Ensure that you have a stable internet connection during the activation process. If you encounter issues, try restarting the app and your ph... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
96.3%

Bad experience
2.1%

Neutral
1.6%

~ from our NLP analysis of 19,641 combined software ratings.

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 Private Data bitaksi collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Search History