fix problems on Iberostar Hotels & Resort [iphone]

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—— Run into issues on Iberostar Hotels & Resort? Get help pending when official support gets back to you!

Iberostar Hotels & Resort
Info:
company: Iberostar Hoteles y Apartamentos, S.L.
: http://www.iberostar.com/en
: www.iberostar.com
Chat with our AI-based Iberostar Hotels & Resort Support
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Updates issue
Limited restaurant menu availability

Fix: 1. Check if the app has a refresh or update option to ensure you have the latest menu information. 2. Visit the hotel's website or contact t... ⇲
Lack of real-time updates

Fix: 1. Manually refresh the app by closing it completely and reopening it to check for updates. 2. Check for app updates in the App Store and in... ⇲
Limited functionality for making reservations

Fix: 1. Use the hotel's website to make reservations if the app's functionality is limited. 2. Call the hotel directly to make reservations over... ⇲
Inconsistent information across app and hotel

Fix: 1. Verify information by cross-referencing with the hotel's website or by contacting the front desk. 2. Keep a record of all communications... ⇲
No option to reserve activities easily

Fix: 1. Contact the front desk or concierge to reserve activities directly. 2. Use the hotel's website to check for any online reservation option... ⇲
Lack of independence from main lobby for services

Fix: 1. Use the hotel's website or contact numbers to access services independently from the main lobby. 2. Check if the hotel offers any mobile... ⇲
 
UI issue
Map function is not helpful

Fix: 1. Use an alternative mapping service like Google Maps or Apple Maps to navigate the hotel area. 2. Download offline maps of the area if you... ⇲
Navigation issues on smaller screens

Fix: 1. Rotate your device to landscape mode to see if the app's layout improves. 2. Use the zoom feature on your iPhone by going to Settings > A... ⇲
Poor user interface design

Fix: 1. Familiarize yourself with the app's layout by exploring all available sections and features. 2. Use the search function, if available, to... ⇲
 
Bugs issue
Difficulties in placing room service orders

Fix: 1. Try placing the order through the hotel's website if the app is not functioning properly. 2. Call the hotel's room service directly using... ⇲
Missing activity listings

Fix: 1. Check the hotel's website or contact the front desk for a complete list of activities. 2. Look for any printed materials or brochures ava... ⇲
No spa menu available in the app

Fix: 1. Visit the hotel's website or contact the spa directly for the most current menu options. 2. Check for any printed spa menus available in... ⇲
Inability to check room folio

Fix: 1. Request a printed copy of your room folio from the front desk. 2. Check if the hotel's website offers an option to view your room folio o... ⇲
 
Login issue
Error messages when trying to log in

Fix: 1. Double-check your login credentials for accuracy, ensuring there are no typos. 2. Reset your password using the "Forgot Password" option... ⇲
 
Messages issue
Inability to message staff directly

Fix: 1. Use the hotel's main contact number or email to communicate directly with staff. 2. Visit the front desk for any immediate assistance or... ⇲
 
Glitches issue
Glitches and crashes

Fix: 1. Ensure your iPhone's operating system and the app are both updated to the latest versions. 2. Clear the app's cache by uninstalling and r... ⇲
 
Notifications issue
Notifications not functioning properly

Fix: 1. Check your iPhone's notification settings by going to Settings > Notifications and ensuring the app is allowed to send notifications. 2.... ⇲
 
Crashes issue
Unresponsive app after updates

Fix: 1. Restart your iPhone to clear any temporary system glitches that may have occurred after the update. 2. Uninstall and reinstall the app to... ⇲
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 what users are saying
Good experience
91.8%

Neutral
5.2%

Bad experience
3.1%

~ from our NLP analysis of 5,732 combined software ratings.

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 Private Data Iberostar Hotels & Resort collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics