fix problems on RIU Hotels & Resorts [iphone]

—— Run into issues on RIU Hotels & Resorts? Get help pending when official support gets back to you!

RIU Hotels & Resorts

Info:

company: Riu Hotels & Resorts

: https://www.riu.com

Chat with our AI-based RIU Hotels & Resorts Support

🛠️ Common RIU Hotels & Resorts Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

RIU Hotels & Resorts is not properly organized

Fix: Try to familiarize yourself with the app layout by exploring each section. Take notes on where specific features are located to create a men... ⇲

40% of users had this problem

Multiple login methods cause confusion

Fix: Choose one login method (e.g., email or social media) and stick with it for consistency. Make sure to remember your credentials for that met... ⇲

40% of users had this problem

Requires repeated logins

Fix: Ensure that you have the 'Remember Me' option selected during login, if available. This should help keep you logged in between sessions. O... ⇲

UI issue

Manual data entry for check-in is cumbersome

Fix: Prepare your check-in information in advance. Create a note on your phone with all necessary details (e.g., reservation number, personal inf... ⇲

Activities tab only shows upcoming events

Fix: Check if there is a filter or settings option within the Activities tab that allows you to view past events. Sometimes, toggling settings ca... ⇲

Cannot view past activities

Fix: If the app does not support viewing past activities, consider taking screenshots of events you attend for your records. OR Check if the w... ⇲

Reservation details are inaccessible

Fix: Log out of the app and log back in to refresh your session. This can sometimes resolve issues with accessing reservation details. OR Chec... ⇲

Not intuitive and hard to navigate

Fix: Take some time to explore the app thoroughly. Familiarize yourself with the layout and features, which can help improve your navigation expe... ⇲

Difficult to adjust current reservations

Fix: Try accessing your reservations through the website, as it may offer more flexibility for making adjustments compared to the app. OR If t... ⇲

Freezing issue

PDF links cause app to freeze

Fix: Try clearing the app cache if the option is available in the app settings. This can help improve performance and reduce freezing issues. O... ⇲

Network issue

RIU Hotels & Resorts frequently shows internet connection errors

Fix: Ensure that your device is connected to a stable internet connection. Try switching between Wi-Fi and mobile data to see if the issue persis... ⇲

Slow issue

RIU Hotels & Resorts performance degrades over time

Fix: Regularly clear the app cache if the option is available, and consider uninstalling and reinstalling the app to refresh its performance. O... ⇲

Compatibility issue

Inconsistent functionality between app and website

Fix: Use the website for tasks that are not functioning well in the app. This can help you avoid frustration and ensure you can complete your tas... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

96.0%

Bad experience

2.6%

Neutral

1.4%

~ from our NLP analysis of 11,073 combined software ratings.

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Private Data RIU Hotels & Resorts collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Financial Info
- Search History
- Usage Data
- Diagnostics