fix problems on Meliá [iphone]

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—— Run into issues on Meliá? Get help pending when official support gets back to you!

Meliá: Book hotels and resorts
Info:
company: Meliá Hotels International S.A.
: https://www.melia.com
Chat with our AI-based Meliá Support
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UI issue
cannot book reservations

Fix: Ensure you have a stable internet connection. If the app continues to fail, try booking reservations directly through the hotel’s website or... »»
no way to book spa services

Fix: Look for spa services on the hotel’s main website or inquire at the front desk upon arrival for booking options. OR If the app has a cont... »»
does not display checked-in status

Fix: Log out and log back into the app to refresh your status. If it still does not show, check your email for confirmation of your check-in. O... »»
room service menu not available

Fix: Check the hotel’s website for the room service menu as an alternative. Sometimes, menus are available online even if they are not in the app... »»
mandatory reservations not functional

Fix: Ensure that you are following the correct steps for making reservations. Review any instructions provided in the app. OR If the app conti... »»
clunky interface

Fix: Take time to explore the app’s features and layout. Familiarizing yourself with the interface can sometimes improve usability. OR If the... »»
no alternative access to resort information

Fix: Visit the Meliá website for comprehensive resort information that may not be available in the app. OR Check if the hotel has a physical b... »»
app fails to display full menus

Fix: Try refreshing the app or logging out and back in to see if the full menus load correctly. OR If the app continues to fail, check the hot... »»
app is not user-friendly

Fix: Take time to explore the app’s features and layout. Familiarizing yourself with the interface can sometimes improve usability. OR If the... »»
 
Loading issue
app takes too long to load

Fix: Close other apps running in the background to free up memory. Restart your iPhone to improve performance. OR Check your internet connecti... »»
 
Crashes issue
app crashes frequently

Fix: Make sure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update to check for updates. OR Uninstall... »»
 
Login issue
error messages during login

Fix: Double-check your login credentials for accuracy. Ensure that Caps Lock is off and that you are using the correct email and password. OR... »»
password reset issues

Fix: Follow the password reset link carefully and ensure you are checking your spam folder for the reset email. OR If the reset link does not... »»
 
Account issue
unable to create an account

Fix: Ensure that you are entering all required fields correctly. Check for any error messages that may indicate what is wrong. OR Try creating... »»
inability to update personal information

Fix: Check if there are any restrictions on the type of information you can update. Some fields may be locked or require verification. OR Log... »»
does not recognize existing reservations

Fix: Verify that you are logged in with the same account used to make the reservation. Check for any typos in your email or password. OR If th... »»
frequent errors when accessing account

Fix: Clear the app cache and data by uninstalling and reinstalling the app to resolve any potential corruption. OR Try accessing your account... »»
difficulties with password creation

Fix: Ensure you are following the password requirements (e.g., length, special characters). Use a password manager to help generate a compliant p... »»
 
Slow issue
slow and un-intuitive design

Fix: Familiarize yourself with the app layout by exploring each section. Sometimes, taking time to navigate can help improve your experience. O... »»
 
Bugs issue
features require accurate input but fail

Fix: Double-check the format of the information you are entering. Ensure it matches any specified requirements (e.g., date formats, phone numbers... »»
multiple points of failure

Fix: Identify specific features that are failing and focus on those. Document any error messages to help troubleshoot. OR Try using the app du... »»
app does not provide essential services

Fix: Check the hotel’s website for the services you need, as they may be available there even if the app is lacking. OR Consider using alterna... »»
app does not function as intended

Fix: Check for any updates to the app in the App Store. Sometimes, updates can fix major functionality issues. OR Uninstall and reinstall the... »»
overall poor performance

Fix: Ensure your device has enough storage space and memory available. Go to Settings > General > iPhone Storage to check and manage storage. O... »»
 
Battery issue
app drains battery

Fix: Limit background app refresh by going to Settings > General > Background App Refresh and turning it off for the Meliá app. OR Reduce the... »»
 
Support issue
no customer support for app issues

Fix: Look for FAQs or help sections within the app or on the Meliá website that may address common issues. OR Consider reaching out to the hot... »»
no help available for app issues

Fix: Look for a help or FAQ section within the app or on the Meliá website that may provide guidance on common issues. OR Consider using socia... »»
 
Compatibility issue
inconsistent functionality across devices

Fix: Ensure that all devices are running the latest version of the app and the operating system. Update as necessary. OR Try using the app on... »»
 
Privacy issue
app requires unnecessary information

Fix: Review the information you are entering to ensure it is necessary for the services you are trying to access. If not, skip optional fields.... »»
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 what users are saying
Good experience
88.0%

Bad experience
10.6%

Neutral
1.4%

~ from our NLP analysis of 2,490 combined software ratings.

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 Private Data Meliá collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics