fix problems on STARZ ON [iphone]

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—— Run into issues on STARZ ON? Get help pending when official support gets back to you!

STARZ ON
Info:
company: Playco Entertainment FZ LLC
: https://www.starzplay.com/en/faq
: www.starzplay.com
Chat with our AI-based STARZ ON Support
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UI issue

No option to rewind during live streams

Fix: 1. Use the pause button to stop the live stream, then check if there is a rewind option available in the playback controls. 2. If not, consi... ⇲

Subtitle color difficult to read

Fix: 1. Check the app settings for subtitle options and see if you can change the subtitle color or background. 2. Adjust the brightness and cont... ⇲

Cannot skip intro on website

Fix: 1. Use the playback controls to manually skip the intro when it plays. 2. Check if there are any settings in the app or website that allow y... ⇲
 
Video issue

Low viewing quality

Fix: 1. Check your internet connection speed by running a speed test. A minimum of 5 Mbps is recommended for streaming. 2. In the STARZ ON app, g... ⇲
 
Glitches issue

STARZ ON is glitchy

Fix: 1. Clear the app cache by going to Settings > General > iPhone Storage, find the STARZ ON app, and select 'Offload App'. This will remove th... ⇲
 
Syncing issue

Does not record last watched position

Fix: 1. Ensure that you are logged into your account on the STARZ ON app, as the last watched position is often saved to your account. 2. Try log... ⇲

Synchronization issues across devices

Fix: 1. Ensure you are logged into the same account on all devices. 2. Check for updates on all devices to ensure compatibility with the STARZ ON... ⇲
 
Customization issue

No multiple user profiles

Fix: 1. Use a workaround by creating separate accounts with different email addresses for each user. 2. Share the login credentials with family m... ⇲

Lacks continue watching category

Fix: 1. Manually track your progress by noting the last watched episode and navigating back to it when you return to the app. 2. Use the search f... ⇲
 
Support issue

No direct customer service

Fix: 1. Check the STARZ ON app for any FAQ or help section that may provide answers to common issues. 2. Look for community forums or user groups... ⇲

In-app support is lacking

Fix: 1. Look for any FAQ or help section within the app that may provide answers to common issues. 2. Search online for user forums or communitie... ⇲
 
Crashes issue

STARZ ON crashes

Fix: 1. Ensure your iPhone has enough storage space by going to Settings > General > iPhone Storage. Delete unnecessary apps or files if storage... ⇲
 
Updates issue

Content not updated

Fix: 1. Refresh the app by pulling down on the home screen of the STARZ ON app to check for new content. 2. Ensure you have a stable internet con... ⇲

Missing new seasons of shows

Fix: 1. Check the STARZ ON app for any announcements regarding new seasons or content updates. 2. Refresh the app by pulling down on the home scr... ⇲
 
Account issue

Inconsistent subscription recognition

Fix: 1. Log out of the STARZ ON app and log back in to refresh your subscription status. 2. Check your subscription status in the app settings to... ⇲

STARZ ON asks to activate subscription incorrectly

Fix: 1. Log out of the app and log back in to refresh your account status. 2. Check your subscription status in the app settings to ensure it is... ⇲
 
Loading issue

Images do not load

Fix: 1. Check your internet connection to ensure it is stable. 2. Clear the app cache by offloading the app as mentioned earlier, then reinstall... ⇲
 
Playback issue

Errors when playing content

Fix: 1. Restart the STARZ ON app and try playing the content again. 2. Check for any updates to the app in the App Store and install them if avai... ⇲

Annoying playback issues

Fix: 1. Check your internet connection speed and stability. A minimum of 5 Mbps is recommended for streaming. 2. Close any other applications tha... ⇲
 
Battery issue

Overheating and battery drain

Fix: 1. Close any background apps that may be consuming resources by double-tapping the home button and swiping up on apps. 2. Reduce the screen... ⇲
 
Network issue

Disconnects when casting

Fix: 1. Ensure that both your iPhone and the casting device are on the same Wi-Fi network. 2. Restart both devices to refresh the connection. O... ⇲
 
Content issue

Limited content variety

Fix: 1. Explore other streaming services that may offer a wider variety of content. 2. Check for any updates or announcements from STARZ ON regar... ⇲
 
Bugs issue

Unstable app performance

Fix: 1. Ensure your iPhone is updated to the latest iOS version by going to Settings > General > Software Update. 2. Clear the app cache by offlo... ⇲
 
Payments issue

Additional charges for previously included content

Fix: 1. Review your subscription plan details to understand what content is included. 2. Check for any updates or changes to the subscription ter... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
83.8%

Bad experience
12.1%

Neutral
4.1%

~ from our NLP analysis of 4,757 combined software ratings.

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 Private Data STARZ ON collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. STARZPLAY Monthly Plan: $10.99 Sign up today and enjoy a 7 days FREE trial
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  3. STARZPLAY Sports Monthly Plan: $7.99 Experience exclusive sports on STARZPLAY
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  5. STARZPLAY Sports Month Plan: $11.99 Experience exclusive sports on STARZPLAY
  6. STARZPLAY Ultimate Month Plan: $12.99 Discover the best in Sports and Entertainment
  7. AD Sports Monthly Plan: $3.99 Experience AD Sports live and on-demand.
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  9. STARZPLAY Sports Lite Pack: $3.99 Experience exclusive sports on STARZPLAY
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