fix problems on TOD [iphone]

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—— Run into issues on TOD? Get help pending when official support gets back to you!

TOD - Stream Sports & Movies
Info:
company: beIN Media Group, LLC
: https://support.tod.tv/hc/en-us
: www.tod.tv
Chat with our AI-based TOD Support
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Account issue
loss of credits upon account deletion

Fix: 1. Review account policies: Before deleting your account, check the app's terms of service regarding credits. If you are unsure, consider us... ⇲
subscription not recognized

Fix: 1. Log out and log back in: Sometimes, simply logging out of your account and logging back in can refresh your subscription status. 2. Check... ⇲
inability to access purchased content

Fix: 1. Verify purchase history: Check your account's purchase history to confirm that the content was successfully purchased. 2. Restart the app... ⇲
no option to close account

Fix: 1. Check account settings: Look for an account management or settings section in the app where you might find an option to delete or deactiv... ⇲
 
Settings issue
limited device management

Fix: 1. Manage devices through settings: Go to the app settings and look for a device management option. Remove any devices you no longer use to... ⇲
 
Payments issue
misleading subscription pricing

Fix: 1. Review subscription details: Go to the subscription section in the app and carefully read the pricing details. Look for any hidden fees o... ⇲
payment deducted but no subscription activated

Fix: 1. Verify payment status: Check your bank or payment service to confirm that the payment was processed and not pending. 2. Log out and log b... ⇲
 
Support issue
lack of technical support

Fix: 1. Use in-app help resources: Check if the app has a help or FAQ section that can provide answers to common issues. 2. Search online forums:... ⇲
unresponsive customer service

Fix: 1. Use multiple contact methods: If the app has an email, chat, or social media support option, try reaching out through different channels... ⇲
 
Ads issue
channels removed before major games

Fix: 1. Check the schedule: Regularly check the app's schedule for upcoming games to see if channels are listed. This can help you plan ahead. 2.... ⇲
 
Bugs issue
error messages for included content

Fix: 1. Refresh the app: Close and reopen the app to see if the error resolves itself. 2. Check for updates: Ensure the app is updated to the lat... ⇲
subscription page bugs

Fix: 1. Refresh the page: If you encounter bugs on the subscription page, try refreshing the page or navigating away and back again. 2. Clear bro... ⇲
 
Privacy issue
content not available in certain regions

Fix: 1. Use a VPN: Consider using a reputable VPN service to change your virtual location to a region where the content is available. Make sure t... ⇲
 
Security issue
scam-like behavior

Fix: 1. Review terms and conditions: Familiarize yourself with the app's terms of service to understand your rights and the company's policies. 2... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
69.6%

Good experience
28.1%

Neutral
2.3%

~ from our NLP analysis of 260 combined software ratings.

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 Private Data TOD collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. TOD: $17.99 Monthly plan for your TOD subscription
  2. TOD Mobile: $10.00 Monthly plan for your TOD Mobile subscription
  3. TOD 4k: $30.00 Monthly plan for your TOD 4K subscription
  4. TOD 4K: $50.00 Monthly plan for your TOD 4K subscription
  5. TOD: $40.00 Monthly plan for your TOD subscription
  6. TOD Mobile : $30.00 Monthly plan for your TOD Mobile subscription
  7. TOD: $40.00 Monthly plan for your TOD subscription
  8. TOD 4K: $50.00 Monthly plan for your TOD 4K subscription
  9. TOD Theater: $9.99 Access To TOD entertainment Content
  10. TOD Mobile: $30.00 Monthly plan for your TOD Mobile subscription