fix problems on 7NOW [iphone]

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—— Run into issues on 7NOW? Get help pending when official support gets back to you!

7NOW: Food & Alcohol Delivery
Info:
company: 7-Eleven, Inc.
: https://corp.7-eleven.com/corp/contact-us
: www.7now.com
Chat with our AI-based 7NOW Support
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Updates issue

Inconsistent delivery times

Fix: 1. Check Delivery Window: When placing an order, review the estimated delivery time provided. If it seems off, consider placing your order e... ⇲

Items often unavailable

Fix: 1. Check Availability Before Ordering: Browse the app for available items before placing an order to avoid disappointment. 2. Set Preferenc... ⇲

Incorrect items delivered

Fix: 1. Double-Check Your Order: Before finalizing your order, review the items in your cart to ensure accuracy. 2. Report Issues Immediately: I... ⇲

Limited selection of available items

Fix: 1. Explore Different Stores: Use the app to browse different stores in your area, as availability may vary by location. 2. Check Back Regul... ⇲

Delivery fulfilled by third-party services

Fix: 1. Research Delivery Partners: Familiarize yourself with the third-party services used by 7NOW to understand their reliability and service q... ⇲

Inaccurate store assignment for orders

Fix: 1. Update Location Settings: Ensure your location settings are accurate in the app to help it assign the correct store. 2. Manually Select... ⇲

Limited snack options available

Fix: 1. Browse Different Stores: Check multiple stores in the app to find a wider selection of snacks. 2. Use Filters: Utilize any filtering opt... ⇲
 
Support issue

Poor customer service response

Fix: 1. Use In-App Support: Navigate to the help or support section in the app to submit a request or query. This may yield faster responses. 2.... ⇲

Drivers do not follow delivery instructions

Fix: 1. Be Clear with Instructions: When placing your order, provide clear and concise delivery instructions in the designated field. 2. Use the... ⇲

High wait times for customer support

Fix: 1. Use Self-Help Resources: Check the FAQ and help sections in the app for answers to common questions to avoid waiting for support. 2. Try... ⇲

Lack of communication from drivers

Fix: 1. Use In-App Messaging: If available, use the app’s messaging feature to communicate directly with your driver regarding your order. 2. Pr... ⇲

Rude or unprofessional drivers

Fix: 1. Provide Feedback: After your delivery, use the app to report any unprofessional behavior from drivers to help improve service quality. 2... ⇲
 
Settings issue

No option to cancel orders easily

Fix: 1. Check Cancellation Policy: Review the app’s cancellation policy to understand the time frame and conditions for canceling an order. 2. U... ⇲

No contact delivery not respected

Fix: 1. Clearly Specify Instructions: When placing your order, clearly indicate that you prefer no contact delivery in the delivery instructions.... ⇲

7NOW does not allow for substitutions effectively

Fix: 1. Check for Substitution Options: When placing your order, look for any options to select substitutions for unavailable items. 2. Use Comm... ⇲
 
Account issue

Issues with ID verification process

Fix: 1. Ensure Proper ID: Make sure you are using a valid form of ID that meets the app's requirements (e.g., government-issued ID). 2. Check Li... ⇲
 
Security issue

Drivers sometimes steal orders

Fix: 1. Use Secure Delivery Options: If available, opt for secure delivery options that require a signature or verification upon delivery. 2. Mo... ⇲
 
Payments issue

Refund process is slow

Fix: 1. Document Your Request: Keep a record of your refund request, including dates and details, to reference if needed. 2. Follow Up: If you h... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
93.5%

Bad experience
4.4%

Neutral
2.0%

~ from our NLP analysis of 158,542 combined software ratings.

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 Private Data 7NOW collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics