fix problems on Rutter's [iphone]

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—— Run into issues on Rutter's? Get help pending when official support gets back to you!

Rutter's
Info:
company: CHR Corp.
: https://www.rutters.com/customer-feedback/
: www.rutters.com
Chat with our AI-based Rutter's Support
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Login issue

Frequent login issues

Fix: Make sure you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to rese... ⇲

Session expiration errors

Fix: If you are experiencing session expiration errors, try logging out of the app and logging back in. This can refresh your session and resolve... ⇲

No option for quick social media login

Fix: If the app does not offer quick social media login, consider using the standard login method with your email and password. This may be the o... ⇲
 
Search issue

Location search fails

Fix: Ensure that location services are enabled for the Rutter's app. Go to Settings > Privacy > Location Services, and make sure that Location Se... ⇲
 
UI issue

Fuel discount button is not functional

Fix: Check if there are any updates available for the Rutter's app. Go to the App Store, search for Rutter's, and see if an update is available.... ⇲

Poorly implemented responsive UI

Fix: Try adjusting the display settings on your iPhone. Go to Settings > Display & Brightness and experiment with different text sizes and displa... ⇲

Keyboard does not disappear after entering payment info

Fix: After entering your payment information, try tapping outside the keyboard area or on a blank space in the app to dismiss the keyboard. If th... ⇲

Dated user interface

Fix: While you cannot change the app's design, you can provide feedback through the app's feedback feature to express your thoughts on the user i... ⇲
 
Account issue

Requires account creation for social login

Fix: If you prefer not to create an account, check if there is an option to use the app without logging in. Some apps allow limited access withou... ⇲

Cannot recover account or create new one

Fix: If you are unable to recover your account, ensure you are using the correct email address associated with your account. Use the 'Forgot Pass... ⇲
 
Bugs issue

Scan feature does not work

Fix: Ensure that your camera permissions are enabled for the Rutter's app. Go to Settings > Privacy > Camera and make sure Rutter's is allowed to... ⇲

Inability to scan rewards card at pump

Fix: Ensure that your camera permissions are enabled for the Rutter's app. Go to Settings > Privacy > Camera and make sure Rutter's is allowed to... ⇲
 
Orders issue

Mobile ordering is unreliable

Fix: Check your internet connection and ensure it is stable. If you are experiencing issues, try switching between Wi-Fi and mobile data. Restart... ⇲
 
Crashes issue

Rutter's crashes or becomes unresponsive

Fix: Make sure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. If your iOS is... ⇲
 
Payments issue

Last name field error during payment

Fix: Double-check that you are entering your last name correctly, without any extra spaces or special characters. If the error persists, try usin... ⇲
 
Compatibility issue

Inconsistent app performance across stores

Fix: If you notice performance issues, try clearing the app cache by offloading it. Go to Settings > General > iPhone Storage > Rutter's > Offloa... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
73.8%

Good experience
23.5%

Neutral
2.7%

~ from our NLP analysis of 187 combined software ratings.

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 Private Data Rutter's collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data