fix problems on Eko [iphone]

—— Run into issues on Eko? Get help pending when official support gets back to you!

Eko: Digital Stethoscope + ECG

Info:

company: Eko Health, Inc.

: https://ekohealth.com

: shop.ekohealth.com

Chat with our AI-based Eko Support

🛠️ Common Eko Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Poor audio playback quality

Fix: 1. Check your device's audio settings: Go to Settings > Sounds & Haptics and ensure that the volume is turned up. 2. Use high-quality headph... ⇲

Eko requires phone screen to be on

Fix: 1. Adjust your phone's auto-lock settings: Go to Settings > Display & Brightness > Auto-Lock and set it to 'Never' while using the app. 2. K... ⇲

Audio issue

Inability to save audio recordings

Fix: 1. Check if there is an option within the app settings to enable saving recordings. 2. If not, consider using a screen recording feature on... ⇲

Lag time in audio playback

Fix: 1. Close any unnecessary background apps to free up system resources. 2. Restart your iPhone to clear any temporary glitches. OR 1. Check... ⇲

Playback volume is very quiet

Fix: 1. Check the volume settings on your iPhone and ensure that the app is not muted. 2. Use high-quality headphones or external speakers to enh... ⇲

Difficulties with audio quality in noisy environments

Fix: 1. Use noise-canceling headphones to improve audio clarity. 2. Find a quieter location to perform auscultation. OR 1. Consider using an e... ⇲

UI issue

Eko is not user-friendly

Fix: 1. Explore the app thoroughly: Take time to navigate through all menus and options to familiarize yourself with its layout. 2. Look for any... ⇲

Payments issue

Murmur detection feature locked behind subscription

Fix: 1. Use the app's basic features for free and consider whether the subscription is worth the additional features based on your needs. 2. Look... ⇲

Messages issue

Error messages during recordings

Fix: 1. Ensure that your device has enough storage space: Go to Settings > General > iPhone Storage and free up space if necessary. 2. Restart th... ⇲

Compatibility issue

No Apple Watch integration

Fix: 1. Use your iPhone directly for all functionalities until Apple Watch integration is potentially added in future updates. 2. Look for third-... ⇲

Limited functionality in certain countries

Fix: 1. Check the app's official website or user forums for any updates on functionality in your region. 2. Use a VPN to access features that may... ⇲

Settings issue

Volume settings for heart and lungs cannot be adjusted independently

Fix: 1. Use external audio equipment that allows for independent volume control, such as a mixer or audio interface. 2. Adjust the overall volume... ⇲

Customization issue

Need to open app to initiate auscultation

Fix: 1. Create a routine where you open the app before you need to use it, ensuring it is ready when you need to auscultate. 2. Set reminders on... ⇲

Support issue

No clear instructions for new users

Fix: 1. Look for a help or FAQ section within the app that may provide guidance. 2. Search online for user forums or communities where you can as... ⇲

Updates issue

Removal of previously available features

Fix: 1. Check the app's update notes to see if the features were moved or replaced with new ones. 2. Look for any alternative methods to achieve... ⇲

Network issue

Inconsistent performance with Bluetooth connections

Fix: 1. Ensure that your Bluetooth devices are fully charged and within range. 2. Try unpairing and then re-pairing your Bluetooth device with yo... ⇲