fix problems on UpToDate [iphone]

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UpToDate
Info:
company: UpToDate, Inc.
: http://www.uptodate.com/home/contact-us
: www.uptodate.com
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Updates issue
offline content not accessible without updates

Fix: 1. Ensure you have downloaded the latest offline content: Open the app while connected to the internet, go to the settings or offline conten... »»
offline content deletion after updates

Fix: 1. Regularly back up offline content: Before updating the app, ensure you have a record of what content you have downloaded. You can take sc... »»
looping error message regarding updates

Fix: 1. Restart the app: Close the app completely and reopen it to see if the error persists. 2. Check your internet connection: Ensure you have... »»
 
Bugs issue
drug information pages skip to wrong sections

Fix: 1. Restart the app: Close the app completely and reopen it. This can sometimes reset the navigation and resolve the issue. 2. Clear app cach... »»
redundant information in topics

Fix: 1. Use the search function: Instead of browsing through topics, use the search bar to find specific information, which may help you avoid re... »»
 
Notifications issue
persistent notification issue after reauthentication

Fix: 1. Check notification settings: Go to Settings > Notifications > UpToDate and ensure that notifications are set correctly. You can toggle th... »»
frequent login notifications from hospital network

Fix: 1. Check network settings: Ensure that your device is not set to automatically connect to the hospital network unless needed. Go to Settings... »»
 
UI issue
navigation jumps to top of page instead of selected section

Fix: 1. Scroll manually: After selecting a section, if it jumps back, try scrolling down manually to the desired section. This may help the app r... »»
font size too small for comfortable reading

Fix: 1. Adjust device settings: Go to Settings > Display & Brightness > Text Size and adjust the slider to increase text size. This may affect th... »»
 
Customization issue
lack of highlighting and notation features

Fix: 1. Use external note-taking apps: While UpToDate may not support highlighting, consider using a separate note-taking app (like Notes or Ever... »»
no support for dark mode

Fix: 1. Use a screen filter app: Consider downloading a third-party app that allows you to apply a dark mode filter to your screen, which can hel... »»
 
Crashes issue
crashes immediately upon opening

Fix: 1. Force close the app: Double-tap the home button (or swipe up from the bottom of the screen) and swipe up on UpToDate to close it. Then, r... »»
 
Downloads issue
slow or stuck downloading of offline content

Fix: 1. Check your internet connection: Ensure you have a stable and fast internet connection. Try switching between Wi-Fi and cellular data to s... »»
 
Syncing issue
inconsistent offline content availability

Fix: 1. Regularly check for updates: Make it a habit to check for updates to offline content whenever you have a stable internet connection to en... »»
 
Loading issue
loading spinner prevents interaction with app

Fix: 1. Wait for the spinner to finish: Sometimes, the app may be processing data. Allow it some time to complete the loading process before atte... »»
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 what users are saying
Good experience
66.0%

Bad experience
21.7%

Neutral
12.3%

~ from our NLP analysis of 456 combined software ratings.

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 Private Data UpToDate collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contacts
    • Diagnostics