fix problems on CNET [iphone]

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company: CNET Media, Inc.
: https://www.cnet.com/
: www.cnet.com
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Ads issue

Outdated ads and content

Fix: 1. Clear app cache: As mentioned earlier, go to Settings > General > iPhone Storage, find CNET, and tap 'Offload App'. Reinstall the app to... ⇲

Scrolling issues due to ads

Fix: 1. Use a different browser or app: If the ads are particularly intrusive, consider accessing CNET through a web browser that has ad-blocking... ⇲

Video ads cannot be closed

Fix: 1. Wait for the ad to finish: Sometimes video ads have a timer before they can be closed. Wait for the ad to finish playing to see if the cl... ⇲
 
UI issue

Poor navigation and user interface

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its navigation structure. Look for tabs or menus th... ⇲

Frequent redirection to front page

Fix: 1. Avoid clicking on ads: Be cautious when scrolling to avoid accidental clicks that may redirect you to the front page. 2. Use bookmarks: I... ⇲
 
Login issue

Login issues and errors

Fix: 1. Reset your password: If you’re having trouble logging in, try resetting your password through the app or website. Look for a 'Forgot Pass... ⇲
 
Updates issue

Stale headline stories

Fix: 1. Refresh the app: Pull down on the main feed to refresh the content. This can help load the latest articles. 2. Check for updates: Ensure... ⇲

CNET prompts for updates not available

Fix: 1. Restart the app: Close the app completely and reopen it to see if the prompt persists. 2. Check for updates manually: Go to the App Store... ⇲

Content lacks timely updates

Fix: 1. Regularly check the app: Make it a habit to open the app daily to catch up on articles that may not have triggered notifications. 2. Expl... ⇲
 
Video issue

Inconsistent video content

Fix: 1. Check your internet connection: Ensure you have a strong and stable internet connection, as poor connectivity can affect video loading an... ⇲

Generic videos unrelated to articles

Fix: 1. Provide feedback: Use any feedback option in the app to report the issue with unrelated video content. 2. Explore video categories: If th... ⇲
 
Search issue

Search feature is inadequate

Fix: 1. Use specific keywords: When using the search feature, try to use more specific keywords or phrases to narrow down results. 2. Check for f... ⇲
 
Settings issue

No settings or account management

Fix: 1. Explore the app thoroughly: Sometimes settings can be hidden in menus or under your profile. Look for any icons that may indicate setting... ⇲
 
Customization issue

Overwhelming political content

Fix: 1. Customize your feed: If the app allows, adjust your content preferences to focus on topics that interest you more than political content.... ⇲

Inability to mark series or save preferences

Fix: 1. Explore the app: Look for any options that may allow you to save articles or preferences, such as bookmarks or favorites. 2. Use the sear... ⇲

Content organization is poor

Fix: 1. Explore different categories: Navigate through various sections of the app to find content that may be better organized. 2. Use the searc... ⇲
 
Compatibility issue

CNET stability issues on iPad

Fix: 1. Restart your iPad: Hold down the power button until you see the 'slide to power off' option. Slide to turn off, then turn it back on afte... ⇲
 
Support issue

Lack of response from support team

Fix: 1. Check for FAQs: Look for a FAQ section within the app or on the website that may address your concerns without needing to contact support... ⇲
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Good experience
83.8%

Bad experience
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Neutral
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