fix problems on MacroPoint For Truckers [iphone]

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—— Run into issues on MacroPoint For Truckers? Get help pending when official support gets back to you!

MacroPoint For Truckers
Info:
company: The Descartes Systems Group
: https://www.macropoint.com/contact-us/
: www.macropoint.com
Chat with our AI-based MacroPoint For Truckers Support
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Bugs issue

Automatic tracking can be inaccurate

Fix: Ensure that your location services are set to high accuracy. Go to Settings > Privacy > Location Services > MacroPoint and select 'Precise L... ⇲

Tracking continues after load completion

Fix: Manually stop tracking by going to Settings > Privacy > Location Services > MacroPoint and changing the setting to 'Never' after completing... ⇲
 
Updates issue

MacroPoint For Truckers frequently requires manual updates

Fix: Enable automatic updates for your apps. Go to Settings > App Store and toggle on 'App Updates' under Automatic Downloads. This will ensure t... ⇲

MacroPoint For Truckers fails to process arrival and departure updates

Fix: Ensure that you are manually entering arrival and departure times if the app fails to do so automatically. This can help keep your records a... ⇲
 
Crashes issue

MacroPoint For Truckers crashes or closes unexpectedly

Fix: Try force closing the app and reopening it. To do this, swipe up from the bottom of the screen (or double-click the Home button on older dev... ⇲
 
UI issue

Difficult to navigate and use

Fix: Familiarize yourself with the app's layout by exploring each section. Spend some time in the app to understand its features and navigation.... ⇲
 
Settings issue

Lacks option to stop tracking after delivery

Fix: To stop tracking manually, go to Settings > Privacy > Location Services > MacroPoint and change the setting to 'Never' after your delivery i... ⇲

No option to clear past loads

Fix: Check if there is a settings option within the app to manage or delete past loads. Sometimes, this can be found under a history or logs sect... ⇲

No option for lower power usage settings

Fix: To conserve battery while using the app, enable Low Power Mode on your iPhone by going to Settings > Battery and toggling on Low Power Mode.... ⇲
 
Compatibility issue

MacroPoint For Truckers does not integrate well with broker systems

Fix: Check if there are any settings within the app that allow you to customize integration options. Sometimes, adjusting settings can improve co... ⇲
 
Notifications issue

Frequent false notifications about location sharing

Fix: Check your notification settings for MacroPoint. Go to Settings > Notifications > MacroPoint and adjust the settings to limit notifications... ⇲
 
Permissions issue

Limited control over location permissions

Fix: To gain more control, go to Settings > Privacy > Location Services > MacroPoint. Here, you can adjust the permissions to 'While Using the Ap... ⇲
 
Performance issue

MacroPoint For Truckers can be a resource hog

Fix: Close other background apps to free up resources. Swipe up from the bottom of the screen (or double-click the Home button) and swipe up on a... ⇲

Inconsistent performance across different loads

Fix: Keep the app updated to the latest version, as updates often include performance improvements. Check for updates regularly in the App Store.... ⇲
 
Audio issue

MacroPoint For Truckers interrupts audio playback

Fix: Check the app's notification settings and turn off any sound notifications. Go to Settings > Notifications > MacroPoint and adjust the sound... ⇲
 
Network issue

Requires constant internet connection

Fix: Ensure you have a stable internet connection by checking your Wi-Fi or cellular data settings. If you are in an area with poor connectivity,... ⇲

Tracking accuracy affected by cell tower switching

Fix: If you notice tracking issues, try to stay in areas with better cell coverage. Avoid areas with known dead zones or weak signals. OR Cons... ⇲
 
Support issue

Frequent calls from brokers despite app usage

Fix: Communicate with your brokers about your use of MacroPoint and request that they limit calls when the app is tracking your location. Clear c... ⇲
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 what users are saying
Good experience
92.4%

Bad experience
5.1%

Neutral
2.5%

~ from our NLP analysis of 95,125 combined software ratings.

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 Private Data MacroPoint For Truckers collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Usage Data
    • Diagnostics