fix problems on NYC Pay Or Dispute [iphone]

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—— Run into issues on NYC Pay Or Dispute? Get help pending when official support gets back to you!

NYC Pay or Dispute
Info:
company: NYC Department of Finance
: https://www1.nyc.gov/assets/finance/html/mobile/parking/mobileparking-app-support.html
Chat with our AI-based NYC Pay or Dispute Support
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Search issue
Limited search functionality by license plate

Fix: 1. Use specific search terms: When searching, ensure you are entering the license plate number exactly as it appears, including any spaces o... ⇲
 
Payments issue
Payment processing errors

Fix: 1. Check internet connection: Ensure you have a stable internet connection before attempting to process payments. 2. Verify payment details:... ⇲
Lack of saved payment options

Fix: 1. Manually enter payment details: Until a saved payment option is available, manually enter your payment information each time. 2. Use a pa... ⇲
 
Uploads issue
Image format restrictions for uploads

Fix: 1. Check supported formats: Review the app's documentation or help section to confirm which image formats are accepted (e.g., JPEG, PNG). 2.... ⇲
Difficulty uploading evidence

Fix: 1. Check file size and format: Ensure that the evidence files meet the app's size and format requirements. 2. Use Wi-Fi: If uploading fails,... ⇲
 
UI issue
Keyboard interface obstructs form completion

Fix: 1. Dismiss the keyboard: Tap outside the keyboard area to dismiss it when it obstructs form fields. 2. Rotate your device: Try rotating your... ⇲
Confusing ticket status updates

Fix: 1. Review the app's help section: Look for explanations of ticket status updates to better understand what each status means. 2. Keep a reco... ⇲
 
Notifications issue
No notification for dispute outcomes

Fix: 1. Check app settings: Go to the app settings and ensure notifications are enabled for dispute outcomes. 2. Regularly check the app: Make it... ⇲
 
Freezing issue
NYC Pay or Dispute freezes during use

Fix: 1. Restart the app: Force close the app and reopen it. 2. Free up device storage: Check your iPhone's storage and delete unnecessary files o... ⇲
 
Bugs issue
Contradictory parking signs not addressed

Fix: 1. Take photos: Document any contradictory signs and keep them for your records. 2. Use the app to report: If the app has a reporting featur... ⇲
 
Support issue
Limited support for users with disabilities

Fix: 1. Explore accessibility settings: Check your iPhone's accessibility settings (Settings > Accessibility) to enable features that may assist... ⇲
 
Customization issue
No autofill option for saved vehicles

Fix: 1. Manually enter vehicle details: Until an autofill option is available, manually enter your vehicle information each time. 2. Use a note-t... ⇲
 
Syncing issue
Inconsistent ticket lookup results

Fix: 1. Double-check input: Ensure that you are entering the correct ticket number or license plate accurately. 2. Try different search criteria:... ⇲
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 what users are saying
Good experience
93.7%

Bad experience
4.4%

Neutral
1.9%

~ from our NLP analysis of 395,955 combined software ratings.

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 Private Data NYC Pay or Dispute collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Diagnostics