fix problems on IO [iphone]

—— Run into issues on IO? Get help pending when official support gets back to you!

Info:

company: PagoPA S.p.A.

: https://io.italia.it/

: io.italia.it

Chat with our AI-based IO Support

🛠️ Common IO Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Documents cannot be exported to iOS/Android Wallet

Fix: Check if the app has an export feature. Go to the document you want to export, tap on the share icon, and see if there is an option to expor... ⇲

Certificate management is unreliable

Fix: Ensure that you are using the latest version of the app. Go to the App Store, check for updates, and install any available updates. This may... ⇲

Notifications issue

Notifications do not change language settings

Fix: Check the app's language settings. Go to the app settings and ensure that the language is set to your preferred language. If the notificatio... ⇲

Support issue

No communication option with government

Fix: Look for any in-app support or help section that may provide alternative communication methods, such as email or a contact form. This may al... ⇲

Registration issue

Long registration process

Fix: Ensure that you have all required documents and information ready before starting the registration process. This can help speed up the proce... ⇲

Registration process fails with authorization code

Fix: Double-check the authorization code you received for any typos or errors. Ensure that you are entering it exactly as it was sent to you, inc... ⇲

Payments issue

Difficult payment process with limited options

Fix: Review the payment options available in the app. Go to the payment section and see if there are any settings or preferences you can adjust t... ⇲

Inconsistent QR code payment functionality

Fix: Ensure that your camera permissions are enabled for the app. Go to Settings > Privacy > Camera and check if the app has permission to use th... ⇲

Network issue

Documents require signal to access

Fix: Check if there is an option to download documents for offline access within the app settings. This may allow you to access documents without... ⇲

Updates issue

Wallet section under maintenance

Fix: Check the app's official social media pages or website for any announcements regarding the maintenance schedule. This can provide insight in... ⇲

Frequent login issues

Fix: Ensure that you are entering the correct login credentials. If you have forgotten your password, use the 'Forgot Password' feature to reset... ⇲

Content issue

IO lacks useful content

Fix: Explore all sections of the app thoroughly. Sometimes, useful content may be hidden in submenus or less obvious areas. Check for any updates... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

65.1%

Bad experience

27.0%

Neutral

7.9%

~ from our NLP analysis of 63 combined software ratings.

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Private Data IO collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Health & Fitness
- Purchases
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
- Other Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data
- Diagnostics