fix problems on FreeStyle Libre 2 [iphone]

​

—— Run into issues on FreeStyle Libre 2? Get help pending when official support gets back to you!

FreeStyle Libre 2 - US
Info:
company: Abbott Labs
: https://www.freestyle.abbott/
Chat with our AI-based FreeStyle Libre 2 Support
   Hello! How can I assist you?  

characters left:
 
Settings issue

FreeStyle Libre 2 must run to receive alarms

Fix: Ensure that the app is allowed to run in the background. Go to 'Settings' > 'General' > 'Background App Refresh' and make sure that the Free... ⇲

Limited data export options

Fix: Use screenshots to capture important data. You can take screenshots of your glucose readings and trends and save them for your records or sh... ⇲

Requires constant scanning

Fix: Set a schedule for scanning that aligns with your routine. This can help you manage your time better and ensure you are scanning regularly w... ⇲
 
Network issue

Bluetooth connection is unreliable

Fix: Forget the Bluetooth device and reconnect. Go to 'Settings' > 'Bluetooth', find the FreeStyle Libre device, tap the 'i' icon, and select 'Fo... ⇲

Sensor signal loss

Fix: Ensure that the sensor is within range of your iPhone. If you are too far away, the signal may be lost. Try moving closer to the sensor to r... ⇲
 
Registration issue

Inability to register multiple sensors on one app

Fix: Currently, the app is designed to work with one sensor at a time. To manage multiple sensors, you can keep track of them manually or use a s... ⇲
 
Notifications issue

Inconsistent alarm notifications

Fix: Check the notification settings in your iPhone. Go to 'Settings' > 'Notifications' > 'FreeStyle Libre' and ensure that notifications are all... ⇲

Notifications cannot be silenced

Fix: Adjust the notification settings in your iPhone. Go to 'Settings' > 'Notifications' > 'FreeStyle Libre' and set the alert style to 'None' or... ⇲
 
Bugs issue

High readings compared to finger sticks

Fix: Ensure that you are using the sensor correctly. Follow the application instructions closely, as improper application can lead to inaccurate... ⇲

Inaccurate readings

Fix: Ensure that the sensor is applied correctly and that you are following the manufacturer's guidelines for use. If you suspect the sensor is f... ⇲
 
Crashes issue

FreeStyle Libre 2 crashes frequently

Fix: Clear the app's cache. Go to 'Settings' > 'General' > 'iPhone Storage', find the FreeStyle Libre app, and select 'Offload App'. This will fr... ⇲
 
Audio issue

Loud and intrusive alarms

Fix: Adjust the alarm volume in the app settings. Go to 'Settings' > 'Alarms' and lower the volume or change the alarm tone to something less int... ⇲
 
Compatibility issue

Poor integration with Apple Health

Fix: Manually input your glucose readings into Apple Health. Open the Apple Health app, go to 'Health Data' > 'Blood Glucose', and add your readi... ⇲
 
UI issue

Graphs are too small and not zoomable

Fix: Use a larger device, such as an iPad, if available, to view the graphs more clearly. The app may have better display options on larger scree... ⇲
 
Battery issue

Battery drain from app running constantly

Fix: Limit the app's background activity. Go to 'Settings' > 'Battery' and check which apps are using the most battery. Disable background app re... ⇲
 
Customization issue

No option for customizable alarms

Fix: Use the existing alarm settings to set the most relevant alarms for your needs. While customization may be limited, you can still choose fro... ⇲
 
Account issue

FreeStyle Libre 2 does not recognize existing accounts

Fix: Ensure that you are entering the correct login credentials. Double-check for typos in your username and password. OR Try resetting your p... ⇲
 
Privacy issue

Data sharing concerns with Abbott Laboratories

Fix: Review the app's privacy policy to understand what data is shared and how it is used. This can help you make informed decisions about your d... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
59.8%

Good experience
29.0%

Neutral
11.2%

~ from our NLP analysis of 4,637 combined software ratings.

 Switch to these Alternatives:
LibreLinkUp
Dexcom G6
Dexcom Clarity
Dexcom G7
Glucose Blood Sugar Tracker
mybyram Order Medical Supplies
FS Libre 2
myAPP by Adapthealth
OneTouch Reveal® app
Livongo

 Private Data FreeStyle Libre 2 collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics