fix problems on Livongo [iphone]

—— Run into issues on Livongo? Get help pending when official support gets back to you!

Livongo

Info:

company: Livongo

: http://www.livongo.com/contact.html

: www.livongo.com

Chat with our AI-based Livongo Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Cannot delete or edit readings

Fix: Currently, the Livongo app does not allow users to delete or edit their readings directly. However, you can keep a separate log (like a note... »»

Limited options for logging feelings

Fix: To work around the limited options for logging feelings, consider using a separate journaling app or a notes app on your iPhone. You can cre... »»

Syncing issue

Does not sync blood pressure data with Apple Health

Fix: To manually track your blood pressure data, you can use the Apple Health app to input your readings. Open the Health app, tap on 'Health Dat... »»

Inconsistent syncing with Apple Health

Fix: Ensure that both the Livongo app and Apple Health have the necessary permissions to sync data. Go to your iPhone's Settings, scroll down to... »»

Requires manual sync for data export

Fix: To export your data, regularly check the export feature in the Livongo app. If it requires manual syncing, set a reminder to sync your data... »»

Customization issue

App does not support calorie or carb counting

Fix: As a workaround, consider using a dedicated calorie or carb counting app, such as MyFitnessPal or Lose It!, which can help you track your in... »»

Limited food logging features

Fix: To enhance your food logging, consider using a separate food diary app that allows for more detailed entries. You can log your meals and sna... »»

No way to enter insulin dosages

Fix: Since the app does not support insulin dosage logging, you can keep a manual log in a notes app or a dedicated diabetes management app that... »»

No option to log A1C history

Fix: Since the app does not allow for A1C logging, you can maintain a separate record of your A1C results in a notes app or spreadsheet. This wil... »»

App does not allow for meal or recipe saving

Fix: As a workaround, use a separate recipe app or notes app to save your favorite meals and recipes. You can refer to this list when planning yo... »»

Limited emotional logging options

Fix: To enhance emotional logging, consider using a mood tracking app that allows for more detailed entries. You can log your emotions there and... »»

App signs users out randomly

Fix: If the app is signing you out unexpectedly, try clearing the app's cache. Go to your iPhone's Settings, find Livongo, and select 'Clear Cach... »»

UI issue

Touchscreen meter is not user-friendly

Fix: If the touchscreen meter is difficult to use, consider reading the user manual for tips on how to navigate it more effectively. Additionally... »»

Hardware issue

Blood glucose monitor requires large blood sample

Fix: If the blood glucose monitor requires a larger sample than you prefer, consider discussing with your healthcare provider about alternative m... »»

Feedback issue

Limited feedback on food impact

Fix: To gain better insights into how food affects your glucose levels, keep a detailed food diary alongside your readings. Note what you eat and... »»

Support issue

Customer service unable to resolve hardware issues

Fix: If you encounter hardware issues, try troubleshooting the device by checking the battery, ensuring all connections are secure, and following... »»

Compatibility issue

App lacks modern no-stick glucose monitoring options

Fix: If you prefer no-stick glucose monitoring, research and consider investing in alternative glucose monitoring devices that offer this feature... »»

Requires specific hardware, losing previous data

Fix: To avoid losing data when switching hardware, ensure that you regularly sync your data with the app and back it up if possible. Check if the... »»

App does not integrate well with other health apps

Fix: To manage your health data more effectively, consider using a health aggregator app that can pull data from multiple sources, including Livo... »»

Notifications issue

Email notifications sent to work email

Fix: To change your email notifications, go to the settings within the Livongo app and look for notification preferences. You may be able to upda... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

95.7%

Neutral

2.6%

Bad experience

1.7%

~ from our NLP analysis of 13,519 combined software ratings.

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Private Data Livongo collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Health & Fitness
- Contact Info
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics