fix problems on S-pushTAN [iphone]

—— Run into issues on S-pushTAN ? Get help pending when official support gets back to you!

S-pushTAN für iPhone und iPad

Info:

company: Star Finanz GmbH

: https://www.sskm.de/de/home/onlinebanking/tipps-und-hilfe/tips-and-help.html

: www.sskm.de

Chat with our AI-based S-pushTAN Support

🛠️ Common S-pushTAN Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

S-pushTAN requires complex activation process

Fix: To simplify the activation process, ensure you have all necessary information ready before starting. This includes your bank account details... ⇲

Cannot use app without Sparkasse app

Fix: To use the S-pushTAN app, first ensure that you have the Sparkasse app installed on your device. Download it from the App Store if you haven... ⇲

Account issue

Password reset process is convoluted

Fix: To reset your password, go to the login screen and select the 'Forgot Password' option. Follow the prompts carefully, ensuring you have acce... ⇲

S-pushTAN does not allow for password recovery

Fix: If the app does not have a password recovery option, ensure you have your registration letter handy, as you may need to reset your password... ⇲

Difficult to access account information

Fix: If accessing account information is challenging, ensure you are familiar with the app's navigation. Look for a dedicated section for account... ⇲

Security issue

S-pushTAN does not support Touch ID or Face ID

Fix: While the app does not currently support biometric authentication, you can create a strong, memorable password to make logging in easier. Co... ⇲

Syncing issue

Cannot transfer pushTAN ID to new phone

Fix: To transfer your pushTAN ID, you will need to deactivate it on your old phone first. Open the S-pushTAN app on your old device, go to settin... ⇲

Freezing issue

S-pushTAN freezes during password setup

Fix: If the app freezes, try closing it completely and restarting your device. This can help clear any temporary glitches. After restarting, atte... ⇲

Registration issue

Dead links in activation process

Fix: If you encounter dead links, try accessing the activation instructions directly from the bank's official website instead of through the app.... ⇲

Requires new registration letter for phone changes

Fix: If you need to change your phone, request a new registration letter through your bank's customer service. This can often be done via their w... ⇲

Long wait times for registration letters

Fix: To expedite the process, request your registration letter as soon as possible and consider following up with customer service to check the s... ⇲

Customization issue

Inability to select language

Fix: If the app does not allow you to select a language, check your device's language settings. Go to Settings > General > Language & Region and... ⇲

Crashes issue

S-pushTAN crashes frequently

Fix: To reduce crashes, ensure that your device's operating system is up to date. Go to Settings > General > Software Update and install any avai... ⇲

Support issue

No instructions provided for usage

Fix: If the app lacks instructions, check the bank's website for user guides or FAQs related to the S-pushTAN app. These resources often provide... ⇲

Poor customer support

Fix: If you experience poor customer support, try reaching out during off-peak hours when wait times may be shorter. Prepare your questions in ad... ⇲

Multiple calls needed for support

Fix: To minimize the number of calls needed, prepare a list of your questions and issues before contacting support. This can help you get all you... ⇲

UI issue

S-pushTAN is not user-friendly

Fix: To improve your experience, take some time to familiarize yourself with the app's layout and features. Explore each section to understand ho... ⇲

S-pushTAN is overly complicated

Fix: To navigate the app more easily, take some time to explore its features and familiarize yourself with its layout. Create a checklist of task... ⇲

Performance issue

Inconsistent performance

Fix: To address performance issues, regularly clear your app cache and ensure your device has sufficient storage space. Restart your device perio... ⇲

Compatibility issue

Requires a German phone number for access

Fix: If you do not have a German phone number, consider using a virtual phone number service that provides a German number for verification purpo... ⇲

S-pushTAN does not integrate with main banking app

Fix: If the app does not integrate with your main banking app, check if there are any settings within the banking app that allow for third-party... ⇲