fix problems on VR SecureGo Plus [iphone]

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—— Run into issues on VR SecureGo Plus? Get help pending when official support gets back to you!

VR SecureGo plus
Info:
company: Atruvia AG
: https://www.vr.de/service/tipps-anwendungen/faq-vr-securego-plus-app.html
Chat with our AI-based VR SecureGo plus Support
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Security issue

Malicious user experience

Fix: 1. Review app permissions: Go to Settings > Privacy > Location Services and ensure that the app only has access to necessary permissions. Di... ⇲
 
UI issue

Buttons not displaying on larger fonts

Fix: 1. Adjust font size: Go to Settings > Display & Brightness > Text Size and reduce the font size slightly. This may help the buttons display... ⇲

Scrolling not available on setup screen

Fix: 1. Rotate your device: Sometimes, switching between portrait and landscape mode can trigger scrolling functionality. Try rotating your iPhon... ⇲
 
Updates issue

New update does not work

Fix: 1. Delete and reinstall the app: Press and hold the app icon until it jiggles, then tap the 'X' to delete it. Go to the App Store, search fo... ⇲

Old app deactivated without proper transition

Fix: 1. Backup data: If you still have access to the old app, ensure you back up any important data before transitioning to the new app. Look for... ⇲

Frequent app changes instead of updates

Fix: 1. Check for update notes: When an update occurs, check the App Store for update notes. This can provide insight into what changes have been... ⇲
 
Privacy issue

Requires credit card information unnecessarily

Fix: 1. Review payment settings: Check if there are any settings within the app that allow you to opt-out of saving credit card information. Look... ⇲
 
Support issue

Inadequate user guidance

Fix: 1. Explore in-app help: Look for any help or tutorial sections within the app. Sometimes, these can be found in the settings or main menu.... ⇲

No FAQ or support number available

Fix: 1. Check the app's official website: Often, apps have a support section on their website that may include FAQs or contact information. OR... ⇲
 
Installation issue

Setup fails with error message

Fix: 1. Note the error message: Write down the exact error message you receive. This can help you troubleshoot more effectively. Search online fo... ⇲
 
Freezing issue

Activation code entry freezes

Fix: 1. Restart the app: Close the app completely and reopen it. Try entering the activation code again after restarting. OR 2. Use a differen... ⇲
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 what users are saying
Good experience
92.6%

Bad experience
4.9%

Neutral
2.5%

~ from our NLP analysis of 1,457 combined software ratings.

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 Private Data VR SecureGo plus collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics