A. 1. Use the in-app chat feature or help section to find answers to common questions, which may resolve your issue without needing direct contact. 2. Document your issue clearly and try reaching out again during off-peak hours for potentially faster responses.
B. 1. Check the FAQ section in the app for common issues and solutions. 2. If you need to contact customer service, provide all necessary details in your initial message to expedite the process.