fix problems on UPS [iphone]

—— Run into issues on UPS? Get help pending when official support gets back to you!

UPS

Info:

company: UPS

: https://www.ups.com/mobile

: www.ups.com

Chat with our AI-based UPS Support

🛠️ Common UPS Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

UPS freezes during use

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the UPS app off t... ⇲

Tracking updates are delayed

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the updates improve. 2. Refresh the tracki... ⇲

Customization issue

Inability to change delivery instructions

Fix: 1. Open the UPS app and navigate to the tracking section. 2. Select the package you want to change delivery instructions for. 3. Look for an... ⇲

No option for specific delivery instructions

Fix: 1. Check the tracking section for any available options to add delivery instructions. This may be under 'Delivery Options' or 'Special Instr... ⇲

No option to delete tracking info of delivered packages

Fix: 1. Currently, the app may not support deleting tracking information. However, you can clear your tracking history by logging out of your acc... ⇲

Confusing login process

Fix: 1. Ensure you are using the correct email and password. If you have forgotten your password, use the 'Forgot Password?' link to reset it. 2.... ⇲

UI issue

Packages displayed in random order

Fix: 1. Check if there is a sorting option available in the tracking section of the app. Look for options like 'Sort by Date' or 'Sort by Status.... ⇲

UPS design prioritizes aesthetics over functionality

Fix: 1. Familiarize yourself with the app's layout by exploring all sections. Sometimes, features may be hidden in menus or tabs. 2. Provide feed... ⇲

Updates issue

Lack of real-time delivery updates

Fix: 1. Ensure that notifications are enabled for the UPS app in your iPhone settings. Go to Settings > Notifications > UPS and toggle on 'Allow... ⇲

Packages often delivered late

Fix: 1. Check the tracking information for any updates or delays. 2. If a package is late, consider contacting UPS customer service for more info... ⇲

Inconsistent information for multiple packages

Fix: 1. Ensure that all tracking numbers are entered correctly in the app. 2. Refresh the tracking information by pulling down on the tracking sc... ⇲

Settings issue

Issues with package pickup options

Fix: 1. Open the app and navigate to the 'Pickup' section. Ensure you have entered the correct pickup address and details. 2. If the app does not... ⇲

Bugs issue

Incorrect store hours displayed

Fix: 1. Check the store hours on the UPS website to verify the correct hours. 2. If the app displays incorrect hours, try refreshing the app or r... ⇲

Support issue

Difficulty in accessing customer service

Fix: 1. Look for a 'Help' or 'Support' section within the app. This may provide FAQs or contact options. 2. If you cannot find customer service o... ⇲

Crashes issue

UPS crashes upon opening

Fix: 1. Force close the app by double-tapping the home button and swiping the UPS app off the screen. 2. Restart your iPhone to clear any tempora... ⇲

Compatibility issue

Limited functionality for UPS My Choice users

Fix: 1. Ensure you are logged into your UPS My Choice account within the app to access all features. 2. Check for any updates to the app that may... ⇲