fix problems on Duet Display [iphone]

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—— Run into issues on Duet Display? Get help pending when official support gets back to you!

Duet Display
Info:
company: Duet, Inc.
: https://www.duetdisplay.com/help
: www.duetdisplay.com
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Compatibility issue

Choppy and unrefined Windows program

Fix: 1. Adjust the performance settings: Open the Duet Display app on your Windows computer, go to settings, and lower the resolution or frame ra... ⇲

Performance issues with older devices

Fix: 1. Lower performance settings: In the Duet Display app, lower the resolution and frame rate to improve performance on older devices. 2. Clos... ⇲
 
Updates issue

Mobile app unsupported with no updates

Fix: 1. Check for alternative apps: If Duet Display is not being updated, consider looking for alternative apps that provide similar functionalit... ⇲

Non-functional Mac app after updates

Fix: 1. Reinstall the app: Uninstall the Duet Display app from your Mac and reinstall it from the official website. 2. Check for compatibility: E... ⇲

Requires manual updates for desktop app

Fix: 1. Set up automatic updates: Check if there is an option in the app settings to enable automatic updates. 2. Regularly check for updates: Ma... ⇲
 
UI issue

Touch feature stops working in certain apps

Fix: 1. Restart the app: Close the app where the touch feature is not working and reopen it. 2. Check app permissions: Ensure that the app has th... ⇲
 
Slow issue

Significant lag with high horsepower devices

Fix: 1. Optimize settings: Lower the resolution and frame rate in the Duet Display settings to reduce lag. 2. Close background applications: Ensu... ⇲
 
Network issue

Frequent disconnections during use

Fix: 1. Check Wi-Fi stability: Ensure that both devices are connected to a stable Wi-Fi network. If possible, use a wired connection for better s... ⇲
 
Installation issue

Requires complex installation process

Fix: 1. Follow a detailed guide: Look for a comprehensive installation guide on the Duet Display website or user forums. 2. Use the installer: Ma... ⇲

Requires antivirus software to be disabled for installation

Fix: 1. Temporarily disable antivirus: Before installation, temporarily disable your antivirus software. Remember to re-enable it after installat... ⇲
 
Screen issue

Black screen issues with certain games

Fix: 1. Check game settings: Ensure that the game is set to run in windowed mode instead of full-screen mode, as this can sometimes resolve black... ⇲
 
Payments issue

Subscription model for wireless functionality

Fix: 1. Use the wired connection: If you want to avoid the subscription, use the app with a wired connection, which typically does not require a... ⇲

In-app purchases for full functionality

Fix: 1. Evaluate the features: Determine which features are essential for your use and consider if the in-app purchases are worth it. 2. Use the... ⇲
 
Battery issue

Battery drain even when not in use

Fix: 1. Close the app when not in use: Make sure to fully close the Duet Display app instead of just minimizing it. 2. Check background app refre... ⇲
 
Bugs issue

Scaling bugs in Windows

Fix: 1. Adjust scaling settings: Right-click on the desktop, select Display settings, and adjust the scaling options to see if that resolves the... ⇲
 
Features issue

Pressure sensitivity not stable without Pro version

Fix: 1. Use the Pro version: If pressure sensitivity is crucial for your work, consider upgrading to the Pro version for stable performance. 2. A... ⇲
 
Registration issue

Initial setup prompts for account sign up

Fix: 1. Skip account sign up: If the app allows, look for an option to skip the account sign-up process during initial setup. 2. Use a temporary... ⇲
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 what users are saying
Good experience
86.2%

Bad experience
10.7%

Neutral
3.1%

~ from our NLP analysis of 45,536 combined software ratings.

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 Private Data Duet Display collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Duet Air (Annual): $49.99 Wireless display, remote desktop, and more
  2. Duet Pro (Annual): $79.99 Your iPad as a professional graphics tablet
  3. Duet Air (Monthly): $5.99 Wireless display, remote desktop, and more
  4. Duet Pro: $7.99 Built for creative professionals (monthly)
  5. Duet Starter (Monthly): $3.99 Wired second display, and more
  6. Duet Starter (Annual): $39.99 Wired second display, and more