fix problems on Elgato Stream Deck [iphone]

—— Run into issues on Elgato Stream Deck ? Get help pending when official support gets back to you!

Elgato Stream Deck Mobile

Info:

company: Corsair Memory, Inc.

: https://help.elgato.com

: www.elgato.com

Chat with our AI-based Elgato Stream Deck Support

🛠️ Common Elgato Stream Deck Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Limited to 15 buttons on iPhone

Fix: Consider using the Stream Deck software on a computer alongside the mobile app. This way, you can create more complex setups and use the mob... ⇲

No native iPad version

Fix: Use the iPhone version on your iPad in compatibility mode. This can be done by downloading the iPhone app from the App Store on your iPad, w... ⇲

Network issue

Connection drops randomly

Fix: Ensure that both your iPhone and the computer running the Stream Deck software are connected to the same Wi-Fi network. If possible, use a 5... ⇲

Inconsistent connection reliability

Fix: Reduce interference by moving closer to your router or eliminating physical barriers between your devices and the router. OR Consider usi... ⇲

Internet connection issues

Fix: Check your internet speed and stability using a speed test app. If your connection is slow, consider resetting your router or contacting you... ⇲

Requires both devices on the same network

Fix: Ensure that both devices are connected to the same Wi-Fi network. If you have multiple networks, check that both devices are on the same one... ⇲

Elgato Stream Deck disconnects frequently

Fix: Check for any background apps that may be consuming bandwidth or causing interference, and close them if necessary. OR Try resetting your... ⇲

Crashes issue

Crashes OBS

Fix: Make sure both OBS and the Stream Deck software are updated to their latest versions. Sometimes, compatibility issues arise from outdated so... ⇲

Customization issue

Custom icons not crisp

Fix: Ensure that the icons you are using are of high resolution (preferably 72 DPI or higher) and in a compatible format (PNG is recommended).... ⇲

Payments issue

Subscription model instead of one-time purchase

Fix: Evaluate the features offered in the subscription model and determine if they align with your needs. If not, consider using the free version... ⇲

Compatibility issue

Does not recognize iPads properly

Fix: Ensure that your iPad is updated to the latest iOS version, as compatibility issues can arise from outdated software. OR Try reinstalling... ⇲

Cannot edit on iPad

Fix: Use the iPhone version of the app on your iPad in compatibility mode to make edits, albeit with the limitations of the interface. OR If y... ⇲

Loading issue

Loading bugs

Fix: Clear the app cache by uninstalling and reinstalling the Stream Deck app. This can help resolve any loading issues caused by corrupted data.... ⇲

UI issue

Editor is tedious

Fix: Familiarize yourself with keyboard shortcuts and features within the editor to speed up your workflow. This can help reduce the time spent o... ⇲

Features issue

Lacks features like pages in folders

Fix: Utilize the 'Multi Action' feature to create complex actions that can simulate the functionality of pages or folders. OR Organize your bu... ⇲

Limited functionality compared to hardware

Fix: Identify the specific features you need and explore alternative software solutions that may offer those functionalities on mobile devices.... ⇲

Bugs issue

Profiles not switching correctly

Fix: Ensure that the profiles are set up correctly in the Stream Deck software and that you are using the correct button to switch profiles. OR... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

89.2%

Bad experience

8.1%

Neutral

2.7%

~ from our NLP analysis of 3,577 combined software ratings.

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Private Data Elgato Stream Deck collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Usage Data
- Diagnostics

Cost of Subscriptions

Monthly: $2.99 This subscription recurs monthly
Yearly: $24.99 This subscription recurs yearly
12 Months: $24.99 Annual subscription
1 Month: $2.99 Monthly subscription
Lifetime: $49.99 Lifetime access