A. Check the app settings to ensure that the preferred program is selected and saved. Go to the settings menu in the app, select your hearing aid, and make sure to save your preferred settings. If the app continues to reset, try uninstalling and reinstalling the app to reset its configuration.

B. If the issue persists, consider resetting your hearing aids to factory settings. Refer to the user manual for your specific hearing aid model on how to perform a factory reset.