fix problems on Easy Line Remote [iphone]

—— Run into issues on Easy Line Remote? Get help pending when official support gets back to you!

Easy Line Remote

Info:

company: Sonova AG

: http://ks10userportal.com/app/

: ks10userportal.com

Chat with our AI-based Easy Line Remote Support

🛠️ Common Easy Line Remote Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Easy Line Remote resets to Automatic program frequently

Fix: Check the app settings to ensure that the preferred program is selected and saved. Go to the settings menu in the app, select your hearing a... ⇲

14% of users had this problem

Long connection time when opening the app

Fix: Ensure that your Bluetooth is enabled and that your hearing aids are turned on before opening the app. This can help reduce connection time.... ⇲

14% of users had this problem

Network issue

Bluetooth connection issues

Fix: Make sure your hearing aids are fully charged and within range of your iPhone. If you experience connection issues, try turning Bluetooth of... ⇲

Requires internet connection for basic functions

Fix: If you find that the app requires an internet connection for basic functions, check if there are any settings that allow offline use. Some a... ⇲

Difficulties with pairing hearing aids

Fix: Follow the pairing instructions carefully as outlined in the user manual for your hearing aids. Make sure Bluetooth is enabled on your iPhon... ⇲

Easy Line Remote does not provide feedback on connection status

Fix: Look for any settings in the app that may allow you to enable connection status notifications. Some apps have options to alert users when th... ⇲

Easy Line Remote does not function well in low connectivity areas

Fix: If you are in a low connectivity area, try switching to airplane mode and then turning Bluetooth back on. This can sometimes help stabilize... ⇲

Settings issue

Easy Line Remote defaults to Automatic program

Fix: Check if there is an option in the app settings to save your preferred program. If available, select your desired program and ensure you sav... ⇲

Easy Line Remote does not remember custom settings

Fix: Ensure that you are saving your custom settings before exiting the app. Look for a 'Save' or 'Apply' button after making changes to your set... ⇲

Easy Line Remote does not open in preferred state

Fix: Check if there are settings in the app that allow you to set a default view or state when opening the app. If available, set your preferred... ⇲

Volume control requires phone to be awake

Fix: To keep the phone awake while using the app, go to Settings > Display & Brightness and adjust the Auto-Lock setting to 'Never' while using t... ⇲

Crashes issue

Easy Line Remote crashes during use

Fix: Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. Keeping your... ⇲

Audio issue

Inconsistent audio quality during calls

Fix: Check the volume settings both in the app and on your iPhone. Make sure that the volume is set to an appropriate level for calls. Adjust the... ⇲

Easy Line Remote does not allow independent volume control for each hearing aid

Fix: Check the app settings to see if there is an option for independent volume control. Some apps have this feature hidden in advanced settings.... ⇲

Features issue

Limited feature set

Fix: Explore the app thoroughly to ensure you are utilizing all available features. Sometimes features may be hidden in submenus or require speci... ⇲

Compatibility issue

No support for Apple Watch

Fix: If you want to use the app on your Apple Watch, check if there are any companion apps available for the watch that can provide similar funct... ⇲

Notifications issue

Notifications volume is too loud

Fix: Adjust the notification settings in your iPhone. Go to Settings > Sounds & Haptics and lower the volume for notifications. You can also set... ⇲

Updates issue

Easy Line Remote fails to connect after updates

Fix: After an update, restart your iPhone to refresh the system and clear any temporary issues that may be affecting the app's connectivity. OR... ⇲

Customization issue

Easy Line Remote lacks a home screen widget for quick access

Fix: Check if the app has any widget options available in the widget gallery. Long press on the home screen, tap the '+' icon, and search for the... ⇲

Bugs issue