fix problems on HEOS [iphone]

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—— Run into issues on HEOS? Get help pending when official support gets back to you!

HEOS
Info:
company: D&M Holdings
: https://support.denon.com
: www.denon.com
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Audio issue

Inability to control playback from lock screen

Fix: 1. Check your iPhone settings to ensure that the HEOS app has permission to show controls on the lock screen. Go to Settings > HEOS and ensu... ⇲

Grouping speakers causes delays and inconsistencies

Fix: 1. Ensure that all speakers are on the same Wi-Fi network and are updated to the latest firmware. Check the HEOS app for any available updat... ⇲

Volume controls are not intuitive

Fix: 1. Familiarize yourself with the volume control options in the app. Look for a tutorial or help section within the app. 2. Adjust the volum... ⇲
 
Network issue

Devices often fail to connect

Fix: 1. Ensure that all devices are connected to the same Wi-Fi network. Check your Wi-Fi settings on both the iPhone and the HEOS devices. 2. R... ⇲

Bluetooth connection issues

Fix: 1. Ensure Bluetooth is enabled on your iPhone by going to Settings > Bluetooth and toggling it on. 2. Forget the HEOS device in your Blueto... ⇲

Network errors occur frequently

Fix: 1. Check your Wi-Fi connection and ensure it is stable. You can do this by testing other devices on the same network. 2. Restart your route... ⇲
 
Updates issue

Firmware updates do not apply correctly

Fix: 1. Ensure your HEOS device is connected to a stable Wi-Fi network during the update process. 2. Restart the HEOS device and try the firmwar... ⇲
 
Search issue

Search functionality is inadequate

Fix: 1. Use specific keywords when searching for music or playlists to improve search results. 2. Try using filters or categories within the app... ⇲
 
Customization issue

Album tracks sort alphabetically instead of by track number

Fix: 1. Check if there is an option in the app settings to change the sorting order. Look for a 'Sort By' option in the album view. 2. If no suc... ⇲

No option to create virtual groups for devices

Fix: 1. Check the app settings to see if there are any options for grouping devices. Look for a 'Group' or 'Zone' feature in the app. 2. Use the... ⇲
 
Syncing issue

HEOS fails to update playback information

Fix: 1. Ensure that the app has permission to run in the background. Go to Settings > HEOS and enable 'Background App Refresh'. 2. Restart the a... ⇲
 
Compatibility issue

Inconsistent performance across devices

Fix: 1. Ensure all devices are updated to the latest firmware. Check the HEOS app for updates for each device. 2. Restart all devices to refresh... ⇲

Lack of support for popular streaming services

Fix: 1. Check the app for any updates that may add support for new streaming services. Go to the app store and see if there are any updates avail... ⇲
 
Accessibility issue

Accessibility issues for screen reader users

Fix: 1. Check the accessibility settings on your iPhone. Go to Settings > Accessibility and ensure VoiceOver is enabled. 2. Explore the app with... ⇲
 
Permissions issue

HEOS hijacks system inputs

Fix: 1. Check the app settings to see if there is an option to disable this feature. Look for settings related to 'Control Center' or 'Background... ⇲
 
UI issue

Album art does not refresh

Fix: 1. Try refreshing the album art by navigating away from the album and then returning to it. This can sometimes trigger a refresh. 2. Check... ⇲

Difficult navigation for new users

Fix: 1. Spend some time exploring the app's features and layout. Familiarize yourself with the main menus and options. 2. Look for a help or tut... ⇲
 
Settings issue

HEOS does not remember user settings

Fix: 1. Ensure that you are logged into your account in the app. Sometimes settings are tied to your account. 2. Check the app settings to see i... ⇲
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 what users are saying
Good experience
85.7%

Bad experience
10.2%

Neutral
4.1%

~ from our NLP analysis of 23,348 combined software ratings.

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 Private Data HEOS collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Search History
    • Diagnostics