fix problems on Sonos [iphone]

—— Run into issues on Sonos? Get help pending when official support gets back to you!

Sonos

Info:

company: Sonos, Inc.

: https://faq.sonos.com/iosappstore

: www.sonos.com

Chat with our AI-based Sonos Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

App frequently disconnects from speakers

Fix: 1. Ensure that your iPhone and Sonos speakers are connected to the same Wi-Fi network. Check your Wi-Fi settings on your iPhone to confirm t... »»

Speakers disappear mid-session

Fix: 1. Check for any interference from other devices. Ensure that there are no other devices using the same frequency as your Sonos speakers, su... »»

Network issue

Unable to connect to speakers

Fix: 1. Restart your iPhone and the Sonos speakers. This can often resolve connectivity issues. 2. Ensure that the Sonos app has permission to ac... »»

UI issue

Clunky and time-consuming interface

Fix: 1. Familiarize yourself with the app's layout and features. Spend some time exploring the app to understand where everything is located. 2.... »»

App controls do not fit on iPhone screen

Fix: 1. Rotate your iPhone to landscape mode to see if the controls fit better on the screen. 2. Check for any updates to the Sonos app that may... »»

Search issue

No search bar for Audible and Pocket Casts

Fix: 1. Use the Audible and Pocket Casts apps directly for searching and managing your content. You can then use the Sonos app to play the conten... »»

Single search bar leads to excessive clicking

Fix: 1. Use voice commands if your Sonos system supports it. This can help you find music without excessive clicking. 2. Organize your music libr... »»

Glitches issue

App is unreliable and glitchy

Fix: 1. Clear the app cache by deleting the app and reinstalling it from the App Store. This can help resolve any underlying issues with the app'... »»

Audio issue

Multiroom functionality is unusable

Fix: 1. Ensure all Sonos speakers are on the same Wi-Fi network and are updated to the latest firmware. Check for updates in the Sonos app under... »»

Compatibility issue

App fails to recognize existing systems

Fix: 1. Restart your Wi-Fi router and Sonos speakers to refresh the network connection. 2. Check the Sonos app for any updates and install them t... »»

Inconsistent recognition of devices

Fix: 1. Ensure that all devices are connected to the same Wi-Fi network and that the network is stable. 2. Restart your Wi-Fi router and Sonos sp... »»

Slow issue

Significant delays in app response

Fix: 1. Close any background apps running on your iPhone to free up resources. Double-tap the home button and swipe up on apps to close them. 2.... »»

Syncing issue

Libraries randomly disappear

Fix: 1. Ensure that your music library is properly linked in the Sonos app. Go to Settings > Services & Voice and check the status of your music... »»

Customization issue

Inability to manage playlists easily

Fix: 1. Create playlists directly within the Sonos app by going to My Sonos > Playlists and selecting 'Create New Playlist'. 2. Use the Sonos app... »»

Cannot add to currently playing queue

Fix: 1. Tap on the currently playing song to bring up the Now Playing screen, then look for the 'Add to Queue' option. If it’s not visible, try r... »»

Freezing issue

Frequent need to reboot app

Fix: 1. Ensure that your iPhone has enough storage space. Go to Settings > General > iPhone Storage and delete unnecessary apps or files. 2. Regu... »»

Ads issue

Forced ads and promotions

Fix: 1. Check the app settings to see if there is an option to disable ads or promotions. Some apps offer a premium version that removes ads. 2.... »»

Storage issue

Loss of personal music library access

Fix: 1. Re-link your personal music library in the Sonos app by going to Settings > Music Library and following the prompts to reconnect. 2. Ensu... »»

Crashes issue

App is slow and prone to crashing

Fix: 1. Clear the app cache by deleting and reinstalling the Sonos app from the App Store. This can help resolve performance issues. 2. Ensure yo... »»

Support issue

Poor customer support and service

Fix: 1. Utilize the Sonos community forums for peer support and troubleshooting tips from other users. 2. Check the Sonos support website for FAQ... »»

Updates issue

Transition to new app caused numerous issues

Fix: 1. Familiarize yourself with the new app layout and features by exploring the app and checking for any tutorials or guides provided by Sonos... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

89.6%

Bad experience

7.9%

Neutral

2.4%

~ from our NLP analysis of 693,626 combined software ratings.

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Private Data Sonos collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data
- Diagnostics

Cost of Subscriptions

Sonos Radio HD Monthly: $9.99 Monthly Sonos Radio HD subscription