fix problems on BlackGentry [iphone]

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—— Run into issues on BlackGentry? Get help pending when official support gets back to you!

BlackGentry: Black Dating App
Info:
company: Zeeltech LLC
: https://blackgentryapp.com/faq/
: blackgentryapp.com
Chat with our AI-based BlackGentry Support
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UI issue

Inability to view all matches

Fix: 1. Check Filters: Ensure that you have not set any filters that might limit the visibility of matches. Go to the match settings and reset an... ⇲

Difficult to navigate app features

Fix: 1. Explore the App: Take some time to explore all the features of the app. Familiarize yourself with the layout and where different options... ⇲

Inability to revisit liked profiles

Fix: 1. Keep a Manual List: Take screenshots or note down usernames of profiles you like to revisit them later. 2. Engage with New Matches: Focus... ⇲
 
Customization issue

Limited filtering options

Fix: 1. Use Search Function: Utilize the search bar to find specific criteria that may not be available in the filters. This can help you find ma... ⇲

Vague profile questions

Fix: 1. Provide Detailed Answers: When creating your profile, take the time to answer questions thoroughly to give potential matches a better und... ⇲
 
Security issue

Profiles not adequately vetted

Fix: 1. Report Suspicious Profiles: Use the reporting feature for any profiles that seem fake or inappropriate. This helps improve the community.... ⇲

High number of fake profiles

Fix: 1. Report Fake Profiles: Use the app's reporting feature to flag fake accounts. This helps the app improve its vetting process. 2. Look for... ⇲

Profiles can be changed without monitoring

Fix: 1. Report Inappropriate Changes: If you notice a profile that has been changed inappropriately, use the reporting feature to alert the app.... ⇲
 
Bugs issue

Poor algorithm recommendations

Fix: 1. Update Preferences: Go to your profile settings and update your preferences to help the algorithm better understand your match criteria.... ⇲

Frequent bugs and glitches

Fix: 1. Update the App: Ensure you are using the latest version of the app, as updates often fix bugs and glitches. 2. Restart Your Device: Resta... ⇲

Inconsistent age and distance filtering

Fix: 1. Double-Check Settings: Go to your match preferences and ensure that age and distance filters are set correctly. Adjust them as needed. 2.... ⇲
 
Payments issue

Hidden likes without premium subscription

Fix: 1. Engage with Matches: Focus on engaging with users who have liked you, as this can help you connect without needing to see hidden likes. 2... ⇲

No trial period for subscription

Fix: 1. Research Alternatives: Look for other dating apps that offer trial periods or free premium features to test their services before committ... ⇲
 
Account issue

Inconsistent user quality

Fix: 1. Set Clear Preferences: Adjust your match preferences to filter out users who do not meet your criteria, which can improve the quality of... ⇲

Limited communication options for free users

Fix: 1. Maximize Free Features: Use all available free communication options, such as likes or comments, to engage with other users. 2. Be Creati... ⇲
 
Notifications issue

Notifications for messages but no visibility

Fix: 1. Check Notification Settings: Go to your iPhone settings, find BlackGentry, and ensure notifications are enabled. This can help ensure you... ⇲

Overwhelming notifications

Fix: 1. Adjust Notification Settings: Go to your iPhone settings, find BlackGentry, and customize notification preferences to reduce the number o... ⇲
 
Privacy issue

Lack of detailed user information

Fix: 1. Ask Questions: When chatting with matches, ask open-ended questions to learn more about them and encourage detailed responses. 2. Provide... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
93.1%

Bad experience
4.8%

Neutral
2.1%

~ from our NLP analysis of 18,164 combined software ratings.

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 Private Data BlackGentry collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. BlackGentry Deluxe: $34.99 BlackGentry Deluxe
  2. VIP Subscription: $44.99 Get VIP access for a month
  3. 1 VIP Token: $4.99 1 VIP Token
  4. 5-pack Crush Tokens: $4.99 5-pack Crush Tokens
  5. BlackGentry Deluxe: $74.99 BlackGentry Deluxe
  6. 5-pack Time Tokens: $4.99 5-pack Time Tokens
  7. BlackGentry Premium: $14.99 BlackGentry Premium
  8. 5 VIP Tokens: $19.99 5 VIP Tokens
  9. 10 Tokens: $7.99 10 Crush Tokens
  10. VIP Subscription: $89.99 Get VIP Access for 3 months