fix problems on Upward [iphone]

—— Run into issues on Upward? Get help pending when official support gets back to you!

Upward: Christian Dating App

Info:

company: Affinity Apps, LLC

: https://www.upward-app.com/frequently-asked-questions

: www.upward-app.com

Chat with our AI-based Upward Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Subscription required to see who likes you

Fix: Consider using the app's free features to engage with users and build connections. This may help you get more likes organically, which you c... »»

Limited distance filter options

Fix: Check if there are any updates available for the app that might expand the distance filter options. Go to the App Store, search for Upward,... »»

Crashes issue

Frequent app glitches and crashes

Fix: Ensure that your iPhone's operating system is up to date. Go to Settings > General > Software Update and install any available updates. OR... »»

Bugs issue

Inconsistent matching system

Fix: Take time to refine your profile and preferences. Ensure that your interests and preferences are accurately represented, which may help impr... »»

Profiles of inactive users are shown

Fix: Regularly refresh your matches by swiping through profiles. This may help filter out inactive users over time as the app learns your prefere... »»

Recycling of unmatched profiles

Fix: If you encounter profiles you have previously unmatched, consider using the app's feedback feature to report this issue, as it may help impr... »»

Notifications issue

Notifications are excessive and annoying

Fix: Adjust your notification settings within the app. Go to the app's settings and look for notification preferences to customize what you want... »»

Support issue

Customer support is unresponsive

Fix: Check the app's FAQ or help section for common issues and solutions that may address your concerns without needing direct support. OR Doc... »»

Account issue

Account disabling without clear reasons

Fix: Review the app's terms of service to ensure you are not inadvertently violating any rules that could lead to account disabling. OR If you... »»

UI issue

Accidental super likes due to button placement

Fix: Be mindful of your finger placement when using the app. Try to use the app with one hand to avoid accidental taps. OR If possible, provid... »»

Security issue

Lack of user verification

Fix: Be cautious when interacting with profiles. Look for signs of authenticity, such as profile completeness and activity levels. OR Consider... »»

High number of bots and fake profiles

Fix: Be vigilant and report any suspicious profiles you encounter. This can help the app improve its user quality. OR Engage with profiles tha... »»

Payments issue

Limited access to matches without subscription

Fix: Maximize your free usage by actively engaging with the profiles you can access, which may lead to more likes and matches. OR Consider par... »»

Customization issue

No option to see liked profiles again

Fix: Take screenshots of profiles you like before swiping away, so you can refer back to them later. OR Keep a list of usernames or identifier... »»

Settings issue

Difficulty in changing location settings

Fix: Check the app's settings for location preferences. Ensure that location services are enabled for the app in your iPhone's Settings > Privacy... »»

Compatibility issue

Limited profiles in certain areas

Fix: Expand your search radius if possible, or consider using the app in different locations when traveling to find more matches. OR Engage wi... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

81.9%

Bad experience

10.7%

Neutral

7.4%

~ from our NLP analysis of 131,363 combined software ratings.

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Private Data Upward collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Sensitive Info
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics

Cost of Subscriptions

Elite 1 Week: $19.99 Elite 1 Week
1 month Elite membership: $29.99 Elite Membership - 1 Month
1 week Elite membership: $17.99 Elite Membership - 1 Week
Super Like - 5 Pack: $4.99 Super Like - 5 Pack
1 month Elite membership: $19.99 Elite Membership - 1 Month
3 months Elite membership: $44.99 Elite Membership - 3 Month
Upward Elite Membership: $29.99 See who's liked you to match faster
6 months Elite membership: $71.99 Elite Membership - 6 Months
Super Like - 5 Pack: $2.99 Super Like - 5 Pack
Boost 1 Pack: $3.99 Boost 1 Pack