fix problems on Grubhub [iphone]

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—— Run into issues on Grubhub? Get help pending when official support gets back to you!

Grubhub: Food Delivery
Info:
company: GrubHub.com
: http://www.grubhub.com/contact/
: www.grubhub.com
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Loading issue

Missing items

Fix: Check your order confirmation in the app to verify what items were supposed to be included. If items are missing, report this through the ap... ⇲

Inconsistent delivery times

Fix: When placing an order, check the estimated delivery time and choose a time slot that works for you. If the delivery is late, use the app to... ⇲

Drivers not following delivery instructions

Fix: Ensure that you provide clear and specific delivery instructions when placing your order. Use the 'Delivery Instructions' field to add any n... ⇲

Drivers delivering to wrong addresses

Fix: Double-check the delivery address you entered before placing your order. Make sure it is accurate and complete, including any apartment or u... ⇲

Cold food upon delivery

Fix: When placing an order, choose restaurants that are known for quick delivery times. This can help ensure your food arrives hot. OR If you... ⇲

Drivers not using call boxes

Fix: When placing your order, include specific instructions about using call boxes in the 'Delivery Instructions' section. OR If a driver fail... ⇲

Random order cancellations

Fix: If your order is canceled, check your email or app notifications for any messages explaining the cancellation. This can provide insight into... ⇲
 
Support issue

Poor customer service response

Fix: Use the in-app chat feature for quicker responses. Navigate to 'Help' in the app and select 'Chat with Us' for immediate assistance. OR I... ⇲

Lack of communication from drivers

Fix: Use the in-app messaging feature to communicate directly with your driver. This can help clarify any delivery instructions or issues. OR... ⇲

Poor handling of complaints

Fix: When submitting a complaint, be as detailed as possible about the issue. Include order numbers, dates, and specific problems to help expedit... ⇲
 
Payments issue

High service fees

Fix: Review the breakdown of your order before finalizing it. If the fees seem excessive, consider adjusting your order to see if it reduces the... ⇲

Refund process issues

Fix: If you need a refund, initiate the process through the app by going to 'Your Orders', selecting the order, and choosing 'Request Refund'. Fo... ⇲

Unclear pricing adjustments

Fix: Before placing an order, review the pricing details in the app. If you notice any discrepancies, take a screenshot and report it through the... ⇲

Difficulty in using credits

Fix: Ensure that you are logged into the correct account that has the credits. When placing an order, check the payment options to apply your cre... ⇲

Limited discounts or promotions

Fix: Regularly check the app for any ongoing promotions or discounts. They may vary by restaurant or time of day. OR Sign up for Grubhub's ema... ⇲
 
Crashes issue

Grubhub crashes or glitches

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Grubhub, and tap 'Update' if available. OR If the... ⇲
 
Settings issue

Inability to save orders

Fix: If you want to save a favorite order, use the 'Favorites' feature in the app. After placing an order, you can add it to your favorites for e... ⇲
 
Compatibility issue

Inconsistent restaurant participation

Fix: If you notice that a restaurant you like is not available, check back later as restaurant availability can change frequently. OR Consider... ⇲
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 what users are saying
Good experience
94.6%

Bad experience
3.0%

Neutral
2.4%

~ from our NLP analysis of 4,348,045 combined software ratings.

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 Private Data Grubhub collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Other Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data