fix problems on Discovery+ [iphone]

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—— Run into issues on Discovery+ ? Get help pending when official support gets back to you!

discovery+ | Stream TV Shows
Info:
company: Discovery Communications
: https://help.discoveryplus.com
: discoveryplus.com
Chat with our AI-based discovery+ Support
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Features issue

Playback features missing

Fix: Ensure that your app is updated to the latest version, as updates often include new features. Check the app store for any available updates.... ⇲

No Picture in Picture support

Fix: Check if your device supports Picture in Picture mode and ensure that the feature is enabled in your device settings. OR If the app does... ⇲
 
Network issue

Chromecast connection issues

Fix: Make sure both your iPhone and Chromecast are connected to the same Wi-Fi network. Restart both devices and try casting again. OR Check f... ⇲

Buffering issues

Fix: Check your internet connection speed. If it's slow, consider switching to a wired connection or moving closer to your Wi-Fi router. OR Lo... ⇲
 
Freezing issue

discovery+ freezes on Roku TV

Fix: Try restarting your Roku device by unplugging it for a few seconds and then plugging it back in. This can help clear any temporary glitches.... ⇲
 
Settings issue

Auto play cannot be turned off

Fix: Check the app settings for an option to disable auto play. This is often found under 'Playback' or 'General Settings'. OR If there is no... ⇲

Subtitles turn on automatically

Fix: Go to the app settings and look for 'Subtitles' or 'Accessibility' options. You should be able to turn off the default subtitle setting. O... ⇲

Limited settings options

Fix: Explore all sections of the app settings to ensure you are not missing any options. Sometimes, settings are nested within categories. OR... ⇲
 
UI issue

Continue Watching list cluttered

Fix: To manage your Continue Watching list, look for an option to remove shows. This is often done by selecting the show and choosing 'Remove' or... ⇲

Cannot remove shows from Continue Watching

Fix: Look for an option to manage your Continue Watching list in the app settings or directly on the show page. Some apps allow you to swipe left... ⇲

Difficult to navigate show pages

Fix: Familiarize yourself with the layout of the app. Use the search function to quickly find shows instead of navigating through menus. OR If... ⇲
 
Syncing issue

discovery+ does not save watch position

Fix: Ensure that you are logged into your account, as watch positions are often saved per user. If you are logged in and the issue persists, try... ⇲
 
Video issue

Video quality poor when casting

Fix: Check the casting settings on your device and ensure that the video quality is set to the highest available option. OR If the quality rem... ⇲
 
Performance issue

Inconsistent app responsiveness

Fix: Close the app completely and restart it. This can help clear any temporary issues affecting responsiveness. OR If the problem persists, t... ⇲

Lag when pausing or stopping casting

Fix: Ensure that your casting device and the app are both updated to the latest versions, as updates can fix performance issues. OR Try reduci... ⇲
 
Downloads issue

Missing episodes and seasons

Fix: Check if the missing episodes are available in a different section of the app, such as 'All Episodes' or 'Seasons'. OR If episodes are st... ⇲

Random episodes missing

Fix: Check if the missing episodes are available in a different section of the app or under a different title. OR If episodes are still missin... ⇲
 
Crashes issue

discovery+ crashes on launch

Fix: Restart your device to clear any temporary issues. Then, try launching the app again. OR If the app continues to crash, uninstall and rei... ⇲
 
Updates issue

No new content updates

Fix: Check the app store for any updates to the discovery+ app, as new content may be tied to app updates. OR If new content is still not appe... ⇲
 
Audio issue

Audio continues to play when backing out

Fix: Try pausing the video before backing out of the app to see if that resolves the issue. OR If the problem persists, consider restarting th... ⇲
 
Bugs issue

Error when auto playing next episode

Fix: Check your internet connection to ensure it is stable, as connectivity issues can cause playback errors. OR If the error continues, try l... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
97.9%

Neutral
1.4%

Bad experience
0.7%

~ from our NLP analysis of 842,246 combined software ratings.

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 Private Data discovery+ collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. discovery+ (Ad-Free): $9.99 discovery+ (Ad-Free)
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