fix problems on Philo [iphone]

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—— Run into issues on Philo? Get help pending when official support gets back to you!

Philo: Shows, Movies & Live TV
Info:
company: Philo
: https://help.philo.com
: www.philo.com
Chat with our AI-based Philo Support
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Ads issue
Inconsistent ad playback timing

Fix: 1. Try restarting the app to see if the ad playback timing improves. 2. Check for any updates to the Philo app in the App Store and install... ⇲
Ads play too frequently

Fix: 1. Use the app during off-peak hours to see if ad frequency decreases. 2. Consider using the app on a different device to see if the ad expe... ⇲
 
Customization issue
No option for ad-free subscription

Fix: 1. While there is no ad-free option, you can try to minimize the impact of ads by planning your viewing around them. For example, start watc... ⇲
Limited options for recording shows

Fix: 1. Use the 'On Demand' feature to watch shows after they air instead of relying on recording. 2. Consider using a separate DVR service if re... ⇲
No 'previous channel' command available

Fix: 1. Use the channel guide to quickly navigate back to the last channel you were watching. 2. Familiarize yourself with the channel numbers to... ⇲
 
Content issue
Limited channel selection

Fix: 1. Review the channel lineup on the Philo website to ensure it meets your needs before subscribing. 2. If you find the selection lacking, co... ⇲
Lack of previously aired shows

Fix: 1. Check the 'On Demand' section of the app to see if previously aired shows are available for viewing. 2. If a show is not available, consi... ⇲
No Cartoon Network channel

Fix: 1. If Cartoon Network is essential, consider subscribing to an alternative service that includes it. 2. Check if any shows from Cartoon Netw... ⇲
 
Support issue
Poor customer service experience

Fix: 1. Use the in-app help feature to find answers to common questions. 2. Document your issues clearly and try reaching out again during differ... ⇲
 
Crashes issue
Philo crashes frequently

Fix: 1. Ensure your iPhone has enough storage space by going to Settings > General > iPhone Storage. Delete unnecessary apps or files if storage... ⇲
 
UI issue
Difficult navigation and scrolling

Fix: 1. Familiarize yourself with the app layout by exploring the different sections. Use the search function to quickly find content. 2. Use the... ⇲
Inability to minimize screen during ads

Fix: 1. Use the 'Picture-in-Picture' feature if your iPhone supports it, allowing you to continue using your phone while the video plays in a sma... ⇲
Confusing user interface

Fix: 1. Spend some time exploring the app to become familiar with its layout. Use the help section for guidance on navigating the interface. 2. L... ⇲
 
Payments issue
High subscription cost compared to competitors

Fix: 1. Evaluate your viewing habits to determine if Philo offers the channels you watch most frequently. If not, consider switching to a more co... ⇲
Double charging issues

Fix: 1. Check your subscription status in the app settings to ensure you are not subscribed to multiple accounts. 2. Review your payment methods... ⇲
 
Syncing issue
Philo does not save watch history

Fix: 1. Manually keep track of shows you want to revisit by creating a list in a notes app. 2. Use the 'Favorites' feature to mark shows you want... ⇲
 
Compatibility issue
Poor performance on Apple TV

Fix: 1. Restart your Apple TV by unplugging it for a few seconds and then plugging it back in. 2. Ensure that your Apple TV is updated to the lat... ⇲
 
Updates issue
Recent app update negatively affects usability

Fix: 1. Check if there is a new update available that may fix the issues introduced in the recent update. 2. If the app allows, consider rolling... ⇲
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 what users are saying
Good experience
94.0%

Bad experience
4.0%

Neutral
2.0%

~ from our NLP analysis of 58,675 combined software ratings.

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 Private Data Philo collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Philo Legacy: 1-year DVR: $24.99 Shows, Movies, and Live TV
  2. Philo Legacy: 1-year DVR: $24.99 Shows, Movies, and Live TV
  3. Philo Legacy: 30-day DVR: $19.99 Shows, Movies, and Live TV
  4. Philo Core: 1-year DVR: $27.99 Shows, Movies, and Live TV
  5. Philo Legacy: 30-day DVR: $19.99 Shows, Movies, and Live TV
  6. Philo Core: 1-year DVR: $27.99 Shows, Movies, and Live TV