fix problems on Uber Eats [iphone]

​

—— Run into issues on Uber Eats? Get help pending when official support gets back to you!

Uber Eats: Food Delivery
Info:
company: Uber Technologies, Inc.
: https://help.uber.com/
: www.ubereats.com
Chat with our AI-based Uber Eats Support
   Hello! How can I assist you?  

characters left:
 
Payments issue

High delivery fees are not disclosed until checkout

Fix: Before finalizing your order, review the delivery fee breakdown in the app. This is usually displayed before you confirm your payment. If th... ⇲

Refunds are difficult to obtain

Fix: If you need a refund, go to the 'Help' section in the app and select the order in question. Follow the prompts to request a refund, providin... ⇲

Missing items in orders are not properly refunded

Fix: If you receive an order with missing items, report it through the app's help section as soon as possible. Provide details about the missing... ⇲

Inedible food is not compensated adequately

Fix: If you receive food that is inedible, report it through the app's help section immediately. Provide details and photos if possible to suppor... ⇲

Frequent price increases and hidden fees

Fix: Before placing an order, review the total cost, including delivery fees and service charges, to understand the full price. This can help you... ⇲

Inability to use multiple promotions simultaneously

Fix: Check the terms and conditions of each promotion to understand if they can be combined. Most promotions are designed to be used individually... ⇲
 
Support issue

Limited feedback options for driver interactions

Fix: After your delivery, use the rating system in the app to provide feedback on your driver. While options may be limited, leaving a rating can... ⇲

Customer support is unresponsive and unhelpful

Fix: Try using the in-app help feature to find answers to common questions. This may provide quicker solutions than waiting for a response from c... ⇲

Poor communication between drivers and customers

Fix: Use the in-app messaging feature to communicate with your driver if you have specific instructions or need to clarify something about your o... ⇲

Limited options for escalating support issues

Fix: If you have a support issue that needs escalation, document your previous interactions and try reaching out through different channels avail... ⇲
 
Bugs issue

Drivers frequently do not follow delivery instructions

Fix: When placing your order, make sure to provide clear and concise delivery instructions in the designated field. Use simple language and avoid... ⇲

Inconsistent order accuracy

Fix: When placing your order, double-check your selections to ensure they are correct. If you notice an error after placing the order, contact th... ⇲

Uber Eats frequently cancels orders without explanation

Fix: If your order is canceled, check your internet connection and try placing the order again. Sometimes, connectivity issues can lead to cancel... ⇲

Drivers may cancel orders unexpectedly

Fix: If a driver cancels your order, you will typically receive a notification. You can then place a new order immediately or choose a different... ⇲

Drivers may deliver to wrong locations

Fix: Ensure that your delivery address is entered correctly in the app before placing your order. Double-check for any typos or incorrect informa... ⇲
 
UI issue

Uber Eats does not allow for easy cancellation of orders

Fix: To cancel an order, go to the 'Orders' section in the app and select the order you wish to cancel. Look for the cancellation option and foll... ⇲
 
Crashes issue

Uber Eats crashes or freezes during use

Fix: If the app crashes, try closing it completely and reopening it. If the problem persists, restart your device to clear any temporary issues.... ⇲
 
Slow issue

Drivers may take too long to pick up orders

Fix: If you notice that a driver is taking longer than expected, you can track their location in the app and see if there are any delays. OR I... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
95.0%

Bad experience
3.1%

Neutral
1.9%

~ from our NLP analysis of 8,889,069 combined software ratings.

 Switch to these Alternatives:
Grubhub: Food Delivery
Seamless: Local Food Delivery
DoorDash - Food Delivery
Caviar - Order Food Delivery
Skip - Delivery
Gopuff - Food & Drink Delivery
Just Eat - Food Delivery
Favor: Texas Food Delivery
Fantuan Delivery - 饭团外卖
Chowbus : Asian Food Delivery

 Private Data Uber Eats collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
    • Other Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data