fix problems on Virgin Australia [iphone]

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—— Run into issues on Virgin Australia? Get help pending when official support gets back to you!

Virgin Australia
Info:
company: VIRGIN AUSTRALIA HOLDINGS PTY LIMITED
: https://www.virginaustralia.com/au/en/travel-info/on-the-move/virgin-australia-app/
: www.virginaustralia.com
Chat with our AI-based Virgin Australia Support
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UI issue

Does not show upcoming trips

Fix: Make sure you are logged into your account. Check your account settings to ensure that your upcoming trips are linked to your profile. If th... ⇲

Cumbersome and awkward navigation

Fix: Familiarize yourself with the app's layout by exploring each section. Take notes on where specific features are located to improve your navi... ⇲

Booking reference field does not accept numbers

Fix: Ensure that you are entering the booking reference correctly, as it may require a specific format. Double-check for any spaces or incorrect... ⇲

Difficult to read interface

Fix: Adjust your device's display settings for better visibility. Go to Settings > Display & Brightness and increase the text size or enable bold... ⇲
 
Search issue

Generic error message when searching for trips

Fix: Try restarting the app and searching for trips again. If the error persists, check your internet connection to ensure it is stable. A weak c... ⇲
 
Support issue

Horrible customer service

Fix: Utilize the app's FAQ section or help center for common issues. This can often provide quicker solutions than contacting customer service di... ⇲
 
Account issue

Cannot check in for multiple passengers

Fix: Check if the app allows you to manage multiple passengers under a single booking. If not, you may need to check in each passenger individual... ⇲

Requires membership to use

Fix: If you do not have a membership, consider signing up for a free account to access the app's features. This can often be done directly within... ⇲
 
Crashes issue

Virgin Australia crashes when loading

Fix: Ensure that your device has enough storage space. Go to Settings > General > iPhone Storage and delete any unnecessary apps or files to free... ⇲

Frequent crashes and timeouts

Fix: Make sure your app is updated to the latest version. Go to the App Store and check for updates. If the app is up to date, try restarting you... ⇲
 
Login issue

Login does not work

Fix: Double-check your login credentials for any typos. If you have forgotten your password, use the 'Forgot Password' feature to reset it. OR... ⇲
 
Network issue

Links to a webpage that fails

Fix: Check your internet connection to ensure it is stable. If the link still fails, try accessing the webpage directly through a browser instead... ⇲
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 what users are saying
Good experience
93.0%

Bad experience
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Neutral
2.0%

~ from our NLP analysis of 812 combined software ratings.

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 Private Data Virgin Australia collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics