fix problems on Qantas Airways [iphone]

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—— Run into issues on Qantas Airways? Get help pending when official support gets back to you!

Qantas Airways
Info:
company: Qantas Airways Limited
: http://www.qantas.com.au/travel/airlines/help/global/en
: www.qantas.com.au
Chat with our AI-based Qantas Airways Support
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Search issue
Award flight search is unintuitive

Fix: Familiarize yourself with the search filters available in the app. When searching for award flights, use the filters to narrow down your opt... ⇲
Searching reward redemptions is tedious

Fix: Use specific filters when searching for reward redemptions to narrow down your options. This can help streamline the process and make it les... ⇲
 
Payments issue
Seat pre-purchase did not go through

Fix: Check your payment method in the app. Go to Settings > Payment Information and ensure your payment details are correct and up to date. Retry... ⇲
 
Bugs issue
Known Traveler Number field only accepts 9 digits

Fix: If your Known Traveler Number (KTN) is longer than 9 digits, check if there is an option to enter it in a different format or contact custom... ⇲
Add to calendar feature broken

Fix: If the 'Add to Calendar' feature is not working, try manually adding your flight details to your calendar app. Open the calendar app, select... ⇲
Boarding pass disappeared

Fix: Check your Apple Wallet to see if the boarding pass is still there. If not, try refreshing the app or logging out and back in to see if it r... ⇲
 
UI issue
Feedback link redirects to complaint form

Fix: Instead of using the feedback link, try to provide feedback directly through the app's settings. Look for a 'Help' or 'Support' section wher... ⇲
No check-in or electronic boarding pass display in app

Fix: Ensure that you have completed the check-in process. Go to the 'Check-In' section of the app and follow the prompts to check in for your fli... ⇲
 
Account issue
Frequent flyer details not recognized

Fix: Double-check that you are entering your frequent flyer number correctly. Go to your profile in the app and ensure all details are accurate a... ⇲
 
Network issue
Cannot access fares or schedules

Fix: Ensure you have a stable internet connection. If you are on Wi-Fi, try switching to mobile data or vice versa to see if that resolves the is... ⇲
 
Freezing issue
Qantas Airways freezes during account creation

Fix: If the app freezes, try restarting your iPhone. Hold down the power button and slide to power off, then turn it back on and attempt the acco... ⇲
 
Updates issue
Unable to book flights after update

Fix: Check if the app has any pending updates. Go to the App Store, search for Qantas Airways, and see if an update is available. If so, install... ⇲
 
Customization issue
Qantas Airways lacks multifunctional trip organizer features

Fix: While the app may not have all the features you want, consider using a third-party trip organizer app alongside Qantas to manage your travel... ⇲
Basic functionality but lacks advanced features

Fix: Explore the app thoroughly to ensure you are utilizing all available features. Sometimes, advanced features may be hidden in menus or settin... ⇲
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 what users are saying
Good experience
96.8%

Bad experience
1.8%

Neutral
1.4%

~ from our NLP analysis of 1,862 combined software ratings.

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 Private Data Qantas Airways collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness
    • Location
    • Usage Data
    • Diagnostics