fix problems on NZeTA [iphone]

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—— Run into issues on NZeTA? Get help pending when official support gets back to you!

NZeTA
Info:
company: Ministry of Business, Innovation and Employment
: https://nzeta.immigration.govt.nz
: nzeta.immigration.govt.nz
Chat with our AI-based NZeTA Support
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Camera issue
Passport scanner is finicky

Fix: 1. Ensure that you are in a well-lit area when using the passport scanner. Poor lighting can affect the scanner's ability to read the passpo... ⇲
Photo capture has a delay

Fix: 1. Close any other apps running in the background to free up resources. Double-tap the home button (or swipe up) and swipe away other apps.... ⇲
Credit card scanner does not work

Fix: 1. Ensure that the credit card is placed flat and well-lit when scanning. 2. Restart the app and try scanning again. 3. If the scanner fai... ⇲
 
Uploads issue
No option to upload photos

Fix: 1. Check if the app has been updated to the latest version. Go to the App Store and see if an update is available. 2. If the upload option... ⇲
 
Messages issue
Error messages are unclear

Fix: 1. Take note of the exact error message and any codes provided. This can help you troubleshoot more effectively. 2. Restart the app and try... ⇲
No confirmation email for issuance

Fix: 1. Check your spam or junk email folder to ensure the confirmation email did not end up there. 2. Ensure that the email address you provide... ⇲
 
Bugs issue
NZeTA shows pending status despite approval

Fix: 1. Refresh the app by closing it completely and reopening it. 2. Check your internet connection to ensure it is stable, as a poor connectio... ⇲
 
Compatibility issue
Inconsistent performance across devices

Fix: 1. Ensure that all devices are running the same version of the app and iOS. Update as necessary. 2. Clear the app cache on the devices expe... ⇲
 
Login issue
Requires multiple attempts to access

Fix: 1. Check your internet connection and switch to a more stable Wi-Fi network if possible. 2. Restart your iPhone to clear any temporary glit... ⇲
 
UI issue
Terms screen does not allow agreement

Fix: 1. Ensure that you are scrolling through the entire terms and conditions document. Some apps require you to scroll to the bottom before the... ⇲
Difficult to navigate for families with children

Fix: 1. Familiarize yourself with the app layout before starting the application process. Take a few minutes to explore the app's features. 2. U... ⇲
Unintuitive refresh process

Fix: 1. Try pulling down on the screen to refresh the app, as this is a common gesture in many apps. 2. If the app does not refresh, close it co... ⇲
 
Freezing issue
NZeTA freezes during processing

Fix: 1. Close the app and restart it to clear any temporary issues. 2. Ensure your iPhone has enough storage space. Go to Settings > General > i... ⇲
 
Payments issue
High fees compared to other services

Fix: 1. Review the services included with the fees to ensure you are getting the best value. Sometimes higher fees come with additional benefits.... ⇲
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 what users are saying
Bad experience
63.0%

Good experience
37.0%

Neutral
0.0%

~ from our NLP analysis of 27 combined software ratings.

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 Private Data NZeTA collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics