fix problems on RealityScan [iphone]

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—— Run into issues on RealityScan? Get help pending when official support gets back to you!

RealityScan - 3D Scanning App
Info:
company: Unreal Engine
: https://forums.unrealengine.com/tags/intersection/capturing-reality/reality-scan
: www.unrealengine.com
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Features issue

limited to only photos

Fix: If you need to capture more data, consider using a combination of photos and videos. Some apps allow you to extract frames from videos, whic... ⇲

200 photo limit for large objects

Fix: To work around the photo limit, try to capture the object in sections. Take photos of one part of the object, then move to another section,... ⇲
 
Permissions issue

remote release not accepted

Fix: Check the app settings to ensure that remote release options are enabled. If not, try restarting the app or your device to refresh the setti... ⇲
 
Updates issue

data disappears after update

Fix: Before updating the app, back up your data by exporting your projects or saving them to a secure location. This way, you can restore them if... ⇲
 
Loading issue

black screen with loading wheel

Fix: Force close the app and restart it. To do this, swipe up from the bottom of the screen (or double-click the home button) and swipe the app o... ⇲
 
Login issue

login issues with Epic Games account

Fix: Ensure that you are entering the correct login credentials. If you have forgotten your password, use the 'Forgot Password' feature to reset... ⇲
 
Support issue

inadequate support from Epic Games

Fix: Utilize community forums or user groups related to RealityScan. Often, other users can provide solutions or workarounds for common issues.... ⇲
 
Camera issue

difficult to capture 3D images

Fix: Practice capturing images in different environments to understand how lighting and angles affect the quality of your scans. Start with small... ⇲

RealityScan requires perfect lighting

Fix: Use additional lighting sources, such as portable LED lights, to improve the lighting conditions when capturing images. Avoid direct sunligh... ⇲

tap to focus does not work

Fix: Ensure that your device's camera lens is clean and free of obstructions. A dirty lens can affect focus capabilities. OR Try tapping on di... ⇲
 
Exports issue

cannot export models easily

Fix: Check the export settings in the app to ensure you are using the correct format for your needs. Some formats may be easier to work with in o... ⇲

images not found for export

Fix: Check the app's gallery or project folder to ensure that the images are saved correctly. Sometimes they may be stored in a different locatio... ⇲
 
Security issue

2 factor authentication issues

Fix: Ensure that you have access to the device or app that generates your 2FA codes. If you are using an authenticator app, check that it is func... ⇲
 
Compatibility issue

RealityScan not ready for use

Fix: Check for any available updates for the app in the App Store. Developers often release updates to fix bugs and improve functionality. OR... ⇲
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 what users are saying
Bad experience
49.6%

Good experience
46.0%

Neutral
4.4%

~ from our NLP analysis of 137 combined software ratings.

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 Private Data RealityScan collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data