—— Run into issues on Luma 3D Capture? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: 1. Ensure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update and install any available updates. 2... ⇲
Fix: 1. Check your internet connection. A weak or unstable connection can cause processing failures. Switch to a stronger Wi-Fi network if possib... ⇲
Fix: 1. Familiarize yourself with the app's tutorial or help section to understand the scanning process better. 2. Practice scanning with simple... ⇲
Fix: 1. Ensure that your device has enough storage space available to handle photo selection. 2. Restart the app to refresh the selection proces... ⇲
Fix: 1. Ensure that the object is well-lit and that you are scanning from multiple angles to capture more detail. 2. Use a plain background to h... ⇲
Fix: 1. Experiment with different angles and distances when scanning unusual objects to see if that improves capture quality. 2. Use a plain bac... ⇲
Fix: 1. Ensure that you are using the latest version of the app. Check for updates in the App Store. 2. Try sharing the USDZ file through differ... ⇲
Fix: 1. Ensure that your device has enough storage space available. Go to Settings > General > iPhone Storage to check. 2. Close other apps that... ⇲
Fix: 1. Check the app settings to see if there is an option to enable local storage for scans. 2. Regularly back up your scans to a cloud servic... ⇲
Fix: 1. Regularly update the app to the latest version to benefit from bug fixes and improvements. 2. Clear the app's cache and data by offloadi... ⇲
Fix: 1. When scanning, ensure that you are capturing the object from multiple angles to fill in details. 2. Use a filler material (like clay) to... ⇲
Fix: 1. Reduce screen brightness while using the app. Go to Settings > Display & Brightness and lower the brightness. 2. Close other apps runnin... ⇲
Fix: 1. Ensure you have a stable internet connection before starting the upload. Switch to Wi-Fi if possible. 2. Restart the app and try the upl... ⇲
Fix: 1. Review the words you are trying to use and consider using synonyms or alternative phrases that convey the same meaning. 2. Check if ther... ⇲
Fix: 1. Close other apps running in the background to free up resources. 2. Restart your iPhone to clear any temporary issues affecting performa... ⇲
Fix: 1. Check if there are any VPN services available that can allow you to access the app from your region. 2. Look for alternative apps that p... ⇲
Fix: 1. Regularly check the app store for updates and release notes to see if the features you need have been added. 2. Explore alternative apps... ⇲
Fix: 1. Try using the app during off-peak hours when server load may be lower. 2. Clear the app's cache and data to ensure it is running efficie... ⇲