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Mobile Passport Control
Info:
company: US Customs and Border Protection
: https://www.cbp.gov/travel/us-citizens/mobile-passport-control
: www.cbp.gov
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Features issue

Limited functionality for adding Known Traveler Number

Fix: 1. Open the app and navigate to your profile settings. Look for an option to add or edit your Known Traveler Number. If it’s not available,... ⇲

No dedicated Mobile Passport lanes at some airports

Fix: 1. Check the airport's website or the app for information on which airports have dedicated lanes. 2. If no dedicated lane is available, use... ⇲

Inability to submit forms before arrival

Fix: 1. Prepare all necessary information in advance and have it ready to enter as soon as you arrive at the airport. 2. Use the app to familiari... ⇲

Limited support for multiple travelers

Fix: 1. Create separate profiles for each traveler within the app if possible. 2. If the app does not support multiple profiles, consider using t... ⇲
 
Network issue

Requires internet connection to function

Fix: 1. Ensure you have a reliable internet connection before arriving at the airport. Download any necessary information or forms while connecte... ⇲
 
Camera issue

Barcode scanning issues

Fix: 1. Ensure the barcode is well-lit and not damaged. Hold your phone steady and at the correct distance from the barcode. 2. Clean your camera... ⇲

Poor optical character recognition

Fix: 1. Ensure that the text is clear and well-lit when taking a photo. Avoid shadows and glare. 2. If the app struggles to read the text, try ta... ⇲
 
Location issue

Inaccurate location detection

Fix: 1. Ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services and ensure Mobile Passport Control is... ⇲
 
Slow issue

Long wait times in Mobile Passport line

Fix: 1. Monitor the wait times through the app or airport website and choose the best time to arrive. 2. If the line is long, consider using the... ⇲
 
UI issue

icon difficult to access

Fix: 1. Move the app icon to a more accessible location on your home screen. Press and hold the icon, then drag it to your desired location. 2. C... ⇲
 
Instructions issue

Unclear instructions for lane assignments

Fix: 1. Review the app's FAQ section for guidance on lane assignments. 2. Check the airport's website for specific instructions regarding Mobile... ⇲
 
Compatibility issue

Not all airports support the app

Fix: 1. Before traveling, check the list of supported airports on the app or the official website. 2. If your airport is not supported, plan to u... ⇲

Inconsistent user experience across different airports

Fix: 1. Research the specific airport's Mobile Passport Control setup before traveling. 2. Use the app to check for user reviews or experiences a... ⇲
 
Syncing issue

does not save traveler information effectively

Fix: 1. Ensure you are saving your information correctly by following the prompts in the app. 2. Regularly check and update your profile to ensur... ⇲
 
Setup issue

Overly complicated setup process

Fix: 1. Follow the app's step-by-step setup guide carefully. Take your time to ensure each step is completed. 2. If you encounter issues, refer t... ⇲
 
Support issue

Understaffed customs agents leading to delays

Fix: 1. Arrive at the airport early to account for potential delays. 2. Use the app to prepare your information in advance to speed up the proces... ⇲
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 what users are saying
Good experience
98.1%

Bad experience
1.2%

Neutral
0.7%

~ from our NLP analysis of 367,098 combined software ratings.

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 Private Data collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Identifiers