fix problems on CNN [iphone]

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—— Run into issues on CNN? Get help pending when official support gets back to you!

CNN: Breaking US & World News
Info:
company: CNN Interactive Group, Inc.
: http://www.cnn.com/feedback?s=iphone
: cnn.com
Chat with our AI-based CNN Support
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Ads issue

excessive commercials

Fix: 1. Consider subscribing to a premium version of the app if available, which may offer an ad-free experience. 2. Use the app during off-peak... ⇲

difficult to distinguish news from ads

Fix: 1. Familiarize yourself with the layout of the app. Look for sections labeled 'News' or 'Top Stories' to differentiate them from ads. 2. Us... ⇲

ads are repetitive and annoying

Fix: 1. Clear the app cache by going to Settings > General > iPhone Storage, find CNN, and select 'Offload App'. This may help reset ad preferenc... ⇲
 
Slow issue

slow page loading times

Fix: 1. Check your internet connection. Switch between Wi-Fi and cellular data to see if the issue is related to connectivity. 2. Clear the app... ⇲
 
UI issue

inability to hold place in feed

Fix: 1. Try bookmarking articles or stories you want to return to later. Tap the share icon and select 'Add to Reading List' or 'Bookmark'. 2. U... ⇲

CNN layout is cluttered and disorganized

Fix: 1. Familiarize yourself with the layout and sections of the app. Look for categories like 'Top Stories', 'World', 'Politics', etc. 2. Use t... ⇲
 
Video issue

video-only stories without text articles

Fix: 1. Use the search function to find text articles on the same topic. 2. Check if the app has a 'Text' or 'Written' section that aggregates a... ⇲

poor live TV streaming performance

Fix: 1. Ensure you have a strong and stable internet connection. Switch between Wi-Fi and cellular data to see if the issue is related to connect... ⇲
 
Settings issue

closed-caption feature defaults on

Fix: 1. Go to the app settings and look for accessibility options. Turn off closed captions if the option is available. 2. Check your iPhone's a... ⇲
 
Updates issue

redundant and outdated stories

Fix: 1. Refresh the app regularly by pulling down on the main feed to load the latest stories. 2. Check the app settings for options to filter o... ⇲
 
Support issue

lack of feedback channel for users

Fix: 1. Look for a feedback option within the app settings or help section. 2. Use social media platforms to express your feedback publicly, whi... ⇲
 
Content issue

limited international news coverage

Fix: 1. Use the search function to find international news topics or specific countries. 2. Follow CNN's international social media accounts for... ⇲

inconsistent article headlines and content

Fix: 1. Refresh the app regularly by pulling down on the main feed to load the latest stories. 2. Use the search function to find specific artic... ⇲
 
Customization issue

no option for dark mode

Fix: 1. Check your iPhone's settings by going to Settings > Display & Brightness and toggle on 'Dark' mode. This may affect supported apps. 2. U... ⇲
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 what users are saying
Good experience
96.3%

Neutral
2.1%

Bad experience
1.6%

~ from our NLP analysis of 1,665,166 combined software ratings.

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 Private Data CNN collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Browsing History
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics