fix problems on FOREX.com Forex Trading Broker [iphone]

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—— Run into issues on FOREX.com Forex Trading Broker? Get help pending when official support gets back to you!

FOREX.com Forex Trading Broker
Info:
company: GAIN Capital Group LLC
: https://www.forex.com/en-us/support/
: www.forex.com
Chat with our AI-based FOREX.com Forex Trading Broker Support
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Bugs issue

Automatic trade closure

Fix: 1. Check your account settings to ensure that there are no automatic closure settings enabled. 2. Review your margin settings and ensure you... ⇲

Trailing stop issues

Fix: 1. Review the trailing stop settings to ensure they are configured correctly. 2. Test the trailing stop feature with a demo account to under... ⇲

Inaccurate spread changes

Fix: 1. Refresh the app or restart it to see if the spreads update correctly. 2. Check the market conditions; spreads can widen during high volat... ⇲

Difficulty in managing trades

Fix: 1. Familiarize yourself with the app's interface by reviewing the user guide or help section. 2. Use the demo account to practice managing t... ⇲

Inconsistent price representation

Fix: 1. Refresh the app to ensure you are viewing the most current prices. 2. Check your internet connection to ensure it is stable and fast enou... ⇲
 
Notifications issue

Inconsistent notification settings

Fix: 1. Go to Settings > Notifications > FOREX.com and ensure that notifications are enabled. 2. Check the app settings for notification preferen... ⇲
 
UI issue

Small font size

Fix: 1. Adjust the font size in your iPhone settings by going to Settings > Display & Brightness > Text Size and increase the size. 2. Enable 'La... ⇲

Missing total profit/loss display

Fix: 1. Navigate to the account summary or portfolio section of the app to find profit/loss information. 2. Ensure that you are viewing the corre... ⇲

Lack of margin visibility

Fix: 1. Check the account settings to see if margin information is available and ensure you are viewing the correct account. 2. Review the app's... ⇲
 
Data issue

Loss of historical buy point data

Fix: 1. Ensure that you are logged into the correct account where the data was recorded. 2. Check if there is an option to view historical trades... ⇲
 
Account issue

Inability to access account during transactions

Fix: 1. Ensure that your internet connection is stable during transactions. 2. Try logging out and back into the app to refresh your session. O... ⇲
 
Payments issue

Delayed withdrawal processing

Fix: 1. Check the withdrawal processing times in the app or on the website to understand expected timelines. 2. Ensure that you have provided all... ⇲
 
Crashes issue

Frequent app crashes

Fix: 1. Update the app to the latest version available in the App Store. 2. Restart your iPhone to clear any temporary issues that may be causing... ⇲
 
Updates issue

Unclear version updates

Fix: 1. Check the app's update notes in the App Store for details on what has changed. 2. Look for a 'What's New' section within the app itself a... ⇲
 
Security issue

Unverified transactions without user consent

Fix: 1. Review your account settings to ensure that you have enabled all necessary security features, such as two-factor authentication. 2. Regul... ⇲
 
Settings issue

Chart resets to default

Fix: 1. Check if there is a 'Save Settings' option in the chart settings to retain your customizations. 2. Ensure that you are not accidentally r... ⇲
 
Support issue

Poor customer service response

Fix: 1. Utilize the app's FAQ or help section for immediate answers to common questions. 2. Document your inquiries and follow up if you do not r... ⇲
 
Login issue

Technical login issues

Fix: 1. Ensure that you are entering the correct username and password. 2. Reset your password if you suspect it may be incorrect by using the 'F... ⇲
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 what users are saying
Good experience
85.3%

Bad experience
11.8%

Neutral
2.9%

~ from our NLP analysis of 2,402 combined software ratings.

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 Private Data FOREX.com Forex Trading Broker collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics