fix problems on ConnectEBT [iphone]

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—— Run into issues on ConnectEBT? Get help pending when official support gets back to you!

ConnectEBT
Info:
company: Conduent Inc.
: https://www.connectebt.com/
: www.connectebt.com
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Network issue

Cannot log in due to server errors

Fix: Check your internet connection to ensure it is stable. Try switching between Wi-Fi and mobile data to see if that resolves the issue. OR... ⇲
 
Account issue

Frequent password reset prompts

Fix: Ensure that you are using the correct email address associated with your account. Double-check for typos when entering your email. OR If... ⇲

Inability to create or access accounts

Fix: Ensure that you are entering all required information correctly, including any verification codes sent to your email or phone. OR Try usi... ⇲

ConnectEBT does not show deposit transactions

Fix: Refresh the app by pulling down on the transaction history page to reload the data. OR Log out of the app and log back in to see if the t... ⇲
 
Crashes issue

ConnectEBT crashes or freezes

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then reopen the app. OR Update the ap... ⇲
 
Notifications issue

No notifications for deposits

Fix: Check your notification settings by going to Settings > Notifications > ConnectEBT and ensure that notifications are enabled. OR Manually... ⇲
 
Login issue

Biometric login feature not functioning

Fix: Re-enable biometric login by going to Settings > ConnectEBT > Enable Face ID/Touch ID and toggle it off and back on. OR Ensure that your... ⇲
 
Security issue

Lock feature does not work as intended

Fix: Check if the lock feature is enabled in the app settings and toggle it off and back on to reset it. OR Ensure that your app is updated to... ⇲
 
Installation issue

ConnectEBT requires constant reinstallation

Fix: Free up storage space on your device by deleting unused apps or files, which may help the app function better. OR Reset your network sett... ⇲
 
Compatibility issue

Limited functionality compared to website

Fix: Use the website for tasks that the app does not support, such as detailed account management or specific transactions. OR Provide feedbac... ⇲
 
Bugs issue

Inconsistent performance and reliability

Fix: Close other apps running in the background to free up resources for ConnectEBT, which may improve performance. OR Regularly restart your... ⇲
 
Settings issue

No option for 4-digit passcode

Fix: Use the standard password option instead, ensuring it is secure and memorable for you. OR Consider using a password manager to store and... ⇲
 
Payments issue

ConnectEBT does not recognize card at some terminals

Fix: Check if the card is activated and has sufficient balance before attempting to use it at a terminal. OR Try using the card at a different... ⇲

ConnectEBT does not recognize some grocery terminals

Fix: Ensure that your app is updated to the latest version, as updates may improve terminal compatibility. OR Try using a different grocery te... ⇲
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 what users are saying
Good experience
71.9%

Bad experience
22.5%

Neutral
5.6%

~ from our NLP analysis of 4,544 combined software ratings.

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 Private Data ConnectEBT collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Diagnostics