fix problems on ConnectNetwork [iphone]

—— Run into issues on ConnectNetwork ? Get help pending when official support gets back to you!

ConnectNetwork by GTL

Info:

company: Global Tel*Link Corporation

: https://web.connectnetwork.com/contact-us/

Chat with our AI-based ConnectNetwork Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Messages take days to deliver

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data or vice versa. Restart your device... »»

Funds expire without notification

Fix: Regularly check your account balance and transaction history within the app to stay informed about your funds. Set a personal reminder to ch... »»

Payments issue

High fees for communication

Fix: Review the pricing structure within the app to understand the costs associated with each type of communication. If possible, limit the use o... »»

Negative balance issues

Fix: Regularly monitor your account balance and transaction history to avoid negative balances. Set alerts for low balances if the app supports i... »»

Inability to send money to trust accounts

Fix: Review the app's terms and conditions to understand the limitations regarding sending money to trust accounts. This may clarify why the opti... »»

Difficult refund process

Fix: Document all transactions and communications related to the refund request. This will help you provide clear information if you need to foll... »»

High fees for phone calls

Fix: Review the call rates within the app and consider using alternative communication methods that may be more cost-effective, such as messaging... »»

Glitches issue

App frequently glitches

Fix: Ensure that your app is updated to the latest version by checking the App Store for updates. If an update is available, install it as it may... »»

Messages issue

Inconsistent message delivery

Fix: Check for any app updates and install them. Sometimes, updates include fixes for delivery issues. Also, ensure that your device's operating... »»

Limited character count for messages

Fix: If you need to send longer messages, consider breaking them into multiple messages to convey your full message. OR Use abbreviations or s... »»

App does not support messaging

Fix: Ensure that you are using the latest version of the app, as messaging features may be added in updates. Check the App Store for updates. O... »»

Account issue

Account activation issues

Fix: Double-check that you are entering the correct information during the activation process. Ensure that your email and phone number are entere... »»

Multiple account creation required

Fix: If you have multiple accounts, consider consolidating them if possible. Check the app's settings or help section for options to merge accoun... »»

Cannot delete accounts

Fix: Check the app's settings or help section for any options related to account management. Some apps have specific procedures for account delet... »»

Support issue

Customer service unhelpful

Fix: Document your issues clearly and concisely before reaching out to customer service. This can help you communicate your problem more effectiv... »»

No response from customer support

Fix: Be persistent in your attempts to contact customer support. Try reaching out through different channels (email, in-app support, social media... »»

Slow issue

Slow picture approval process

Fix: Ensure that the images you are submitting meet the app's requirements (size, format, etc.). This can help speed up the approval process. O... »»

Crashes issue

Frequent app crashes

Fix: Ensure that your device has enough storage space available. Go to Settings > General > iPhone Storage and delete any unnecessary apps or fil... »»

Blackout or force close issues

Fix: Check for any available updates for the app and your device's operating system. Keeping both updated can resolve stability issues. OR If... »»

Bugs issue

Inaccurate balance display

Fix: Log out of the app and log back in to refresh your account information. This can sometimes correct display errors. OR Clear the app cache... »»

Request call feature not functional

Fix: Ensure that you have a stable internet connection, as the request call feature may rely on it. Test your connection by browsing the web or u... »»

Inconsistent app performance

Fix: Ensure that your device has enough storage space and that other apps are not consuming too much memory. Close any unnecessary apps running i... »»

Audio issue

Dropped calls

Fix: Check your network connection and ensure you have a strong signal. If you are in a low-signal area, try moving to a location with better rec... »»

Notifications issue

No notification for message delivery

Fix: Check your app notification settings to ensure that notifications are enabled. Go to Settings > Notifications > ConnectNetwork and ensure th... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

68.4%

Good experience

23.9%

Neutral

7.6%

~ from our NLP analysis of 1,400 combined software ratings.

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Private Data ConnectNetwork collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Contact Info
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics