fix problems on VH1 [iphone]

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—— Run into issues on VH1? Get help pending when official support gets back to you!

VH1
Info:
company: VH1
: http://m.vh1.com/termsandconditions.rbml
: www.vh1.com
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Ads issue

excessive and repetitive commercials

Fix: 1. Unfortunately, ads are a part of the free streaming experience. However, you can try to minimize the impact by watching shows during off-... ⇲

commercials play during important moments

Fix: 1. Unfortunately, this is a common issue with ad-supported streaming. To mitigate this, try to watch shows that have already aired, as they... ⇲

ads get stuck in a loop

Fix: 1. Try closing the app and reopening it to reset the ad playback. 2. If the issue persists, uninstall and reinstall the app to clear any cor... ⇲

repeatedly shows same ads

Fix: 1. Clear the app's cache by uninstalling and reinstalling it. This may reset the ad algorithm. 2. If the same ads continue to appear, try us... ⇲
 
Login issue

VH1 logs out of cable provider frequently

Fix: 1. Ensure that your iPhone's software is up to date by going to Settings > General > Software Update. 2. Check your internet connection; a w... ⇲

issues with signing into cable provider

Fix: 1. Double-check your cable provider credentials for any typos. 2. Ensure that your internet connection is stable and try again. OR 1. If... ⇲
 
Bugs issue

inaccurate episode tracking

Fix: 1. Log out of your cable provider account in the VH1 app and log back in. This can refresh the episode tracking. 2. Check for updates to the... ⇲
 
Video issue

difficulty fast forwarding or rewinding

Fix: 1. Ensure that you are using the latest version of the app. Check for updates in the App Store. 2. Try using the scrubber bar to fast forwar... ⇲

video unavailable errors

Fix: 1. Check your internet connection to ensure it is stable. Switch between Wi-Fi and cellular data if necessary. 2. Log out of your cable prov... ⇲

episodes not playing fully

Fix: 1. Check your internet connection to ensure it is stable. Switch between Wi-Fi and cellular data if necessary. 2. Log out of your cable prov... ⇲

inconsistent playback quality

Fix: 1. Check your internet connection and ensure it is stable. Switch between Wi-Fi and cellular data if necessary. 2. If available, adjust the... ⇲
 
Glitches issue

glitches during casting

Fix: 1. Ensure that both your iPhone and the casting device (like Chromecast or Apple TV) are connected to the same Wi-Fi network. 2. Restart bot... ⇲
 
Audio issue

low volume for shows compared to commercials

Fix: 1. Check the volume settings on your iPhone and ensure they are turned up. 2. Try adjusting the volume within the app while watching a show,... ⇲
 
Crashes issue

VH1 crashes or fails to load

Fix: 1. Close the app completely and restart your iPhone. 2. Check for updates in the App Store and install any available updates for the VH1 app... ⇲
 
Loading issue

buffering issues

Fix: 1. Ensure you have a strong and stable internet connection. If using Wi-Fi, try moving closer to the router or resetting it. 2. Close any ot... ⇲

long loading times

Fix: 1. Check your internet connection to ensure it is stable. Switch between Wi-Fi and cellular data if necessary. 2. Close any other apps that... ⇲
 
Account issue

VH1 fails to recognize cable subscription

Fix: 1. Log out of your cable provider account in the VH1 app and log back in. This can refresh your subscription status. 2. Ensure that your cab... ⇲

inability to watch without a cable provider

Fix: 1. Explore if VH1 offers any subscription options that allow you to watch without a cable provider. 2. Consider using a streaming service th... ⇲
 
Support issue

poor customer support response

Fix: 1. Check the VH1 app for any FAQs or help sections that may address your issue. 2. Try reaching out through social media channels, as they m... ⇲
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 what users are saying
Bad experience
49.8%

Good experience
44.7%

Neutral
5.6%

~ from our NLP analysis of 3,432 combined software ratings.

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 Private Data VH1 collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics