fix problems on TLC GO [iphone]

—— Run into issues on TLC GO? Get help pending when official support gets back to you!

TLC GO - Stream Live TV

Info:

company: Discovery Communications

: https://gohelp.discovery.com

: www.discovery.com

Chat with our AI-based TLC GO Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

App frequently requires re-signing into cable provider

Fix: Check your internet connection to ensure it is stable. A weak connection can cause the app to lose authentication with your cable provider.... »»

Episodes often show as locked despite being signed in

Fix: Log out of your cable provider account in the app and then log back in. This can refresh your account status and may unlock the episodes tha... »»

Syncing issue

App does not save progress in episodes

Fix: Make sure that you are logged into your cable provider account consistently. If you switch accounts or log out, the app may not save your pr... »»

Continue watching section does not function properly

Fix: Log out of your cable provider account and log back in. This can refresh the app's data and may fix issues with the continue watching sectio... »»

Ads issue

Excessive number of commercials

Fix: Check if there are any settings within the app that allow you to adjust ad preferences. Some apps offer options to limit the number of ads s... »»

Commercials cannot be skipped

Fix: Unfortunately, if the app does not allow skipping commercials, there may not be a workaround. However, you can try to watch episodes during... »»

Ads disrupt playback and control features

Fix: Try to watch episodes when you have more time to avoid interruptions. If the ads are too disruptive, consider watching on a different platfo... »»

App does not support muting ads

Fix: If the app does not allow muting ads, consider using headphones or external speakers that have volume control to manage the sound during ads... »»

Commercials repeat frequently

Fix: If you notice that commercials are repeating, try logging out of your cable provider account and logging back in. This can refresh the ad in... »»

Crashes issue

App crashes or freezes during playback

Fix: Ensure that your iPhone's software is up to date. Go to Settings > General > Software Update and install any available updates. An outdated... »»

Loading issue

Error messages when trying to access episodes

Fix: Check your internet connection to ensure it is stable. If the connection is weak, try switching to a different Wi-Fi network or using cellul... »»

Compatibility issue

Inconsistent performance across devices

Fix: Ensure that all devices have the latest version of the TLC GO app installed. Go to the App Store on each device and check for updates. OR... »»

Limited show availability compared to cable

Fix: Check the app regularly for updates on available shows. Content libraries can change, and new shows may be added over time. OR Consider s... »»

UI issue

Navigation through the app is difficult

Fix: Familiarize yourself with the app's layout by exploring the different sections. Take note of where your favorite shows are located to make n... »»

No picture-in-picture support

Fix: Check if your iPhone supports picture-in-picture mode. If it does, ensure that the app is updated to the latest version, as this feature may... »»

Playback issue

Inability to pause without losing progress

Fix: Try to pause the episode using the app's controls instead of using the device's lock button. This may help the app retain your progress. O... »»

Search issue

Categories in browse feature may be empty

Fix: Try refreshing the app by closing it completely and reopening it. This can sometimes resolve loading issues with categories. OR Check you... »»

Installation issue

Frequent need to uninstall and reinstall the app

Fix: Try clearing the app's cache by going to Settings > General > iPhone Storage > TLC GO > Offload App. This can help resolve issues without ne... »»

Content issue

App lacks certain popular shows

Fix: Check the app regularly for updates on available shows. Content libraries can change, and new shows may be added over time. OR Consider s... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

95.1%

Bad experience

2.8%

Neutral

2.0%

~ from our NLP analysis of 113,580 combined software ratings.

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Private Data TLC GO collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- User Content
- Identifiers
- Usage Data
- Diagnostics