fix problems on GagaOOLala [iphone]

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—— Run into issues on GagaOOLala? Get help pending when official support gets back to you!

GagaOOLala: Gay, Les, BL Films
Info:
company: Portico Media Co., Ltd
: https://www.gagaoolala.com/en/contact-us
: www.gagaoolala.com
Chat with our AI-based GagaOOLala Support
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Playback issue

Inconsistent pausing

Fix: Try restarting the app. Close it completely by swiping up from the bottom of the screen and swiping the app off the screen. Then reopen it a... ⇲
 
Updates issue

Episodes not displaying correctly after update

Fix: Force close the app and restart it. This can refresh the content display. If the issue continues, try uninstalling and reinstalling the app... ⇲
 
Compatibility issue

No option to cast to devices like Chromecast

Fix: Ensure that your iPhone and Chromecast are connected to the same Wi-Fi network. Open the app and look for a cast icon, usually located in th... ⇲

Incompatibility with iOS updates

Fix: Check for updates to the app in the App Store. Developers often release updates to ensure compatibility with the latest iOS versions. OR... ⇲
 
Syncing issue

Does not save watch progress

Fix: Check if you are logged into your account. Sometimes, progress is saved only when logged in. If not, log in and see if the issue persists.... ⇲
 
Audio issue

Audio issues with trailers

Fix: Check your device's volume settings and ensure that the mute switch is off. Also, check if the app has its own volume control that may be mu... ⇲
 
Subtitles issue

Subtitles poorly positioned or too large

Fix: Check the app settings for subtitle options. Some apps allow you to adjust subtitle size and position. Look for a settings menu within the v... ⇲

No subtitles when streaming to TV

Fix: Ensure that subtitles are enabled in the app before casting. Play the video on your iPhone and enable subtitles in the app settings. OR I... ⇲

Subtitles lack background for visibility

Fix: Check the app settings for subtitle customization options. Some apps allow you to change the background color of subtitles for better visibi... ⇲
 
Ads issue

Ads are intrusive and misleading

Fix: Consider upgrading to a premium subscription if available, as this may remove ads altogether. OR Try using the app during off-peak hours... ⇲

Misleading free content claims

Fix: Review the app's content library carefully. Sometimes, free content is available for a limited time or requires a subscription for full acce... ⇲
 
Payments issue

Subscription issues and payment errors

Fix: Check your payment method in the App Store. Go to Settings > [your name] > Subscriptions and ensure your payment information is up to date.... ⇲
 
UI issue

Triangle play button remains on screen

Fix: Try tapping the screen to see if the play button disappears. If it remains, force close the app and reopen it. OR If the issue persists,... ⇲

Difficulties scrolling through episode selection

Fix: Try using a different gesture, such as swiping or dragging the screen, to scroll through episodes. Sometimes, the scrolling method can vary... ⇲

No double tap to fast forward

Fix: Use the slider at the bottom of the video player to manually scrub through the video. Tap on the video to bring up the controls, then drag t... ⇲
 
Glitches issue

Glitches causing subtitles to disappear

Fix: Try restarting the app to see if the subtitles reappear. If not, check for any updates to the app that may fix this issue. OR If the prob... ⇲
 
Account issue

Multiple accounts created with same email

Fix: Log into the app and check your account settings. Look for an option to merge accounts or delete duplicates if available. OR If you canno... ⇲
 
Freezing issue

GagaOOLala freezes during support submission

Fix: Try submitting your support request via email instead of through the app. Look for a contact email on the app's website or in the app's sett... ⇲
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 what users are saying
Bad experience
46.2%

Good experience
33.0%

Neutral
20.8%

~ from our NLP analysis of 312 combined software ratings.

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 Private Data GagaOOLala collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Monthly Subscription: $7.99 View all of our streaming contents online.