fix problems on Cerebral [iphone]

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—— Run into issues on Cerebral? Get help pending when official support gets back to you!

Cerebral - Mental Health
Info:
company: Cerebral Inc.
: https://cerebral.com/about-cerebral/contact/
: cerebral.com
Chat with our AI-based Cerebral Support
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Bugs issue

Delayed medication refills

Fix: 1. Set reminders for refills: Use your phone's reminder app to alert you a few days before your medication is due for a refill. 2. Check re... ⇲
 
Support issue

Poor customer service response times

Fix: 1. Use in-app messaging: If available, use the in-app messaging feature to send your inquiries, as this may be prioritized over email. 2. C... ⇲

Limited availability of qualified therapists

Fix: 1. Expand your search: Use the app's filters to search for therapists with different specialties or availability. 2. Be flexible with appoi... ⇲

Frequent turnover of practitioners

Fix: 1. Stay informed: Regularly check the app for updates on your therapist's availability and any changes in their status. 2. Build rapport: E... ⇲

Lack of follow-up on medication effectiveness

Fix: 1. Schedule follow-up appointments: Proactively schedule follow-up appointments with your therapist to discuss medication effectiveness. 2.... ⇲

Unclear communication regarding care counselor roles

Fix: 1. Review the app's resources: Check the app for any documentation or FAQs that explain the roles of care counselors. 2. Ask your counselor... ⇲

No option for immediate support via phone

Fix: 1. Use in-app messaging: If immediate support is not available, use the in-app messaging feature to send your inquiries. 2. Check for emerg... ⇲

Inadequate support for urgent mental health needs

Fix: 1. Identify crisis resources: Familiarize yourself with local crisis hotlines and emergency services for urgent situations. 2. Use in-app f... ⇲

Failure to address user concerns in a timely manner

Fix: 1. Document your concerns: Keep a record of your concerns and any communications with support for reference. 2. Use in-app messaging: Utili... ⇲
 
Settings issue

Incorrect time zone settings for appointments

Fix: 1. Check your device settings: Go to Settings > General > Date & Time and ensure 'Set Automatically' is enabled. This will help your device... ⇲
 
Payments issue

Confusing pricing and billing practices

Fix: 1. Review pricing information: Go to the app's pricing section to familiarize yourself with the costs associated with services. 2. Keep rec... ⇲

Refund policies that are not user-friendly

Fix: 1. Review refund policies: Go to the app's help section to familiarize yourself with the refund policies and procedures. 2. Keep records: M... ⇲
 
Customization issue

Inability to easily switch care providers

Fix: 1. Review the app's provider directory: Check the app for a list of available therapists and their specialties. 2. Use the search feature:... ⇲
 
Network issue

Issues with prescription delivery and tracking

Fix: 1. Check your pharmacy's app: If your pharmacy has an app, use it to track your prescription status and delivery. 2. Set reminders for refi... ⇲
 
Account issue

Inability to access services after initial appointment

Fix: 1. Check your account status: Log into the app and verify that your account is active and in good standing. 2. Schedule follow-up appointme... ⇲

Misleading information about insurance acceptance

Fix: 1. Review insurance information: Go to the app's insurance section to verify which plans are accepted. 2. Contact your insurance provider:... ⇲

Lack of transparency in service offerings

Fix: 1. Review service descriptions: Go to the app's services section to familiarize yourself with the offerings and their details. 2. Ask quest... ⇲
 
Notifications issue

Unreliable app notifications and reminders

Fix: 1. Check notification settings: Go to Settings > Notifications > Cerebral and ensure notifications are enabled. 2. Update the app: Go to th... ⇲
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 what users are saying
Good experience
91.0%

Bad experience
7.2%

Neutral
1.8%

~ from our NLP analysis of 30,405 combined software ratings.

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 Private Data Cerebral collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics
    • Other Data