fix problems on K Health [iphone]

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K Health | Primary Care
Info:
company: K Health Inc.
: https://help.khealth.com/s/
: www.khealth.com
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Bugs issue
Inconsistent quality of care

Fix: 1. Provide Feedback: After each consultation, provide feedback on your experience. This can help the platform improve the quality of care ov... ⇲
Frequent app bugs

Fix: 1. Update the App: Regularly check for updates in the App Store, as developers often release patches to fix bugs. 2. Restart Your Device: So... ⇲
 
Compatibility issue
Limited pediatric services

Fix: 1. Explore Alternative Services: If K Health does not meet your pediatric needs, consider looking for other telehealth services that special... ⇲
Inadequate treatment for certain conditions

Fix: 1. Be Clear About Symptoms: When consulting with a doctor, be as detailed as possible about your symptoms to ensure they understand your con... ⇲
 
Loading issue
Lack of clear appointment ETA

Fix: 1. Ask During Consultation: When you start a consultation, ask the doctor for an estimated time for your appointment. This can help you plan... ⇲
 
Customization issue
Repetitive setup for primary care profile

Fix: 1. Save Your Information: If the app allows, save your primary care profile information in a secure note or document on your phone for easy... ⇲
 
Messages issue
Limited communication options with doctors

Fix: 1. Utilize In-App Messaging: Make sure to use the in-app messaging feature for any non-urgent questions or follow-ups, as this is often the... ⇲
 
Payments issue
High costs for some services

Fix: 1. Review Pricing: Before booking an appointment, review the pricing information in the app to ensure you are aware of the costs involved. 2... ⇲
 
Settings issue
Difficulty in canceling appointments

Fix: 1. Use the App's Cancel Feature: Navigate to your appointments section in the app and look for a cancel option. Follow the prompts to cancel... ⇲
 
Support issue
Poor customer support response times

Fix: 1. Use In-App Support: Utilize the in-app support feature for quicker responses, as this may be prioritized over email or phone inquiries. 2... ⇲
 
Account issue
Inability to get prescriptions for chronic issues

Fix: 1. Discuss Your Needs: During your consultation, clearly communicate your chronic condition and the need for ongoing prescriptions to your d... ⇲
 
UI issue
Confusing symptom assessment process

Fix: 1. Take Your Time: When using the symptom assessment tool, take your time to read each question carefully and provide accurate information t... ⇲
 
Network issue
Limited availability of doctors during off-hours

Fix: 1. Check Doctor Schedules: Before needing a consultation, check the availability of doctors during off-hours to plan your visits accordingly... ⇲
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 what users are saying
Good experience
92.1%

Bad experience
6.9%

Neutral
1.1%

~ from our NLP analysis of 39,469 combined software ratings.

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 Private Data K Health collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics